**Only those lawfully authorized to work in the designated country associated with the position will be considered.**
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Shift: 8:00 AM - 5:00 PM Monday, Tuesday, Wednesday, Thursday, Friday (Hybrid after fully trained: M-W in office and Thursday & Friday work remote)
· Responsible for total customer and sales representative satisfaction in order management
· Provides sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries
· Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Rep’s satisfaction per company procedures and standards
· Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)
· Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business
· Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment
· Back-up to Customer Support team when needed
· Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax.
· Accountable for all record-keeping as appropriate and in accordance with Stryker specifications.
· Must meet all training and documentation criteria by company, departmental policies and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems
· Builds relationships and fosters teamwork with fellow team members, leadership and individuals within other departments.
· Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.
