Job Description

Thermo King Northeast has an opening for a full-time Service Advisor at our location in Saugus, MA.

Thermo King Northeast is the Northeast's #1 Thermo King dealer and service center with 5 locations in MA, ME, NY and CT. Thermo King is the world leader in transport temperature control systems for trucks, trailers, buses and rail cars. We provide expert, factory-trained service when and where customers need it, and a complete line of genuine parts. Thermo King Northeast is a division of DeVivo Companies. Learn more about us at www.tkne.com.

What We Offer:

Family-oriented culture & team environment
Promotion opportunities – we promote from within
Medical & dental insurance
Life insurance
Flexible spending account
401k plan with match
Paid time off
Paid holidays
Uniform & boot program
Paid training
Certification reimbursement
Factory training
Modern, clean, bright & well heated shop
Employee referral bonuses - refer a mechanic and earn 1,000 dollars
Primary Responsibilities:

Greet customers at service counter
Answer customer calls and coordinate getting their work into the shop
Keep customers informed on work progress and estimated completion date
Generate repair orders
Write job estimates
Work with service manager to schedule jobs for technicians
Generate billing statement for customers
Maintain a clean and safe work environment
Position Requirements:

2 years’ experience in a service adviser/service writer role in a mechanical shop
Estimate writing experience
Ability to clearly communicate verbally and in writing with customers, employees and management
Good computer, Microsoft Outlook and internet skills
Experience with Procede is a plus
Strong work ethic and a commitment to work extra hours as needed
Valid driver’s license
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status and all other protected classes.