Live Chat
Contact
ODJFS Logo in OMJ Seeker Header

in
Sr. Director, Customer & Business Insights Job in Columbus, Ohio US
Monster
 
 
 
 

Job Summary

Company
McKesson Corporation
Location
Columbus, OH
Industries
Government and Military
Job Type
Full Time
Employee
Years of Experience
10+ to 15 Years
Job Reference Code
78668655

Sr. Director, Customer & Business Insights

About the Job

CoverMyMeds is seeking an experienced leader to join our organization as the Senior Director of Customer & Business Insights within the Decision Intelligence pillar of our Data and Analytics organization. Together with our various business units, the work our team does ultimately helps get more people the medicine they need to live healthier lives.

What You'll Do

This individual will be responsible for leading the Customer & Business Insights team to the next level of maturity. Our goal is to ensure that deep customer and business understanding is the foundation of all critical business decisions, improving the choices we make as a company. We achieve this by focusing on utilizing data-driven techniques to more deeply understand customers in our 5-sided network (Biopharma, Pharmacy, Providers, Payers and Patients), then using the resulting analyses to identify and clearly communicate opportunities to generate even more value for CMM and our customers.

As a key leader of the D&A team, you will be at the helm of uniting teams from various legal entities within our organization, elevating our decision intelligence and capabilities. Your responsibilities will encompass crafting a forward-thinking strategy to redefine our current business insight delivery methods and implementing analytical techniques to glean valuable insights for our clients. The ideal candidate will have proven experience managing a large, cross-functional, complex workforce supporting a broad product portfolio. This role involves leading other leaders; hence, your ability to cast a compelling vision for the future and inspire your team is critical.

Develop vision for next stage of growth for Customer & Business Insights
Partner closely with senior business stakeholders to identify and scope problems, opportunities, and objectives that can be addressed using data-driven approaches.
Consult with and coach your team on conducting high-quality, high-impact analyses, such as:
Exploratory data analyses (EDA) to gain a better understanding of the data, identify patterns, trends, and anomalies, and generate hypothesis for further investigation.
Analytics (e.g. A/B testing) to run product experiments for current & emerging product optimization.
Customer journey analytics to identify leakage points for clients.
Impact quantification of market or customer events on network

Mentor team on various statistical techniques and methods to analyze data, such as descriptive statistics, hypothesis testing, correlation analysis, regression analysis, or time series analysis, to uncover insights and relationships between variables.
Work with Reporting & Performance Analytics team to develop and track key performance indicators (KPIs) and metrics to measure business performance, identifying deeper analyses to better define areas for improvement.
Present data-driven recommendations to business stakeholders, helping them to make informed decisions and improve operations, products, or services (the so what and now what)?
Be a champion and coach on insight generation and storytelling, effectively

communicating findings, insights, and recommendations to both technical and non-technical audiences,

Stay current with the latest development in business analytics, data analysis, and visualization techniques to drive innovation and ensure that the team's methodologies remain cutting edge.

Additional Leadership Duties:

Build and lead a high-performing team of Business Insights professionals.
Collaborate with executive leadership to execute vision for Business Insights team, aligning with CoverMyMeds overall business strategy.
Promote a culture of data-driven decision-making, and continuously drive improvements in business intelligence and analytics.
Drive towards insights and recommendations (consultancy mindset)
Develop and maintain strategic external partnerships to leverage industry trends and innovations in business intelligence.
Ensure compliance with data privacy and protection laws and regulations.

Skills You'll Need

Bachelor's degree or equivalent experience.
13+ years of professional experience and 6+ years of diversified leadership, planning, communication, organization, and people motivation skills.
Knowledgeable in programming and scripting language.
Strong project management and prioritization competencies.
A creative and innovative mindset.
Excellent communication, and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.
Strong analytical and problem-solving skills.
Experience in hiring, mentoring, and managing high-performing data teams.

Preferred Skills

Industry Expertise - Specifically in the pharmaceutical market access industry
Collaboration - Key success factors in this role include leading without direct authority, building relationships across multiple functions, and listening to input and perspectives from across the organization, customers, and industry stakeholders.
Self-starter - As a Sr. Director, the expectation of this role is to own the decision intelligence strategy and execution across the CoverMyMeds segment.
Passion - The candidate should have a passion for improving US healthcare and a desire to join a team that focuses every day on enabling healthier lives through the work that we do.

At CoverMyMeds, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at CoverMyMeds, please

As part of Total Rewards, we are proud to offer a competitive compensation package at CoverMyMeds. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$151,300 - $252,100

CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees.Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.

McKesson is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.
 
Apply

Job Tools

  • Save
  • Share
  • Report this job
Apply