Learn more about working at Beth Israel Deaconess Medical Center
Patient Care Coordinator, Watertown MA
Watertown, Massachusetts
Organization Facility: Beth Israel Deaconess Medical Center Category: Clinic Management Job ID: JR73805 Date posted: 03/14/2025Job Type: Regular
Time Type: Full time
Work Shift: null
FLSA Status: Non-Exempt
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Be part of something new – help us open a beautiful, state-of-the-art practice!We’re launching a brand-new urgent care center in a modern, fully equipped space, and you’ll play a key role in shaping a welcoming, patient-centered experience. As a Patient Care Coordinator, you’ll support both clinical and administrative functions – from greeting patients and scheduling appointments to assisting providers and ensuring smooth daily operations. Working closely with physicians, nurses, and other healthcare providers, you’ll help deliver compassionate, high-quality care in an efficient, collaborative environment.
Job Description:
What You’ll Do
Patient Experience & Support
• Welcome and guide patients through check-in, registration, and insurance verification.
• Coordinate scheduling for appointments, follow-ups, and diagnostic or lab tests.
• Ensure patients feel informed, supported, and cared for throughout their visit.
Clinical & Administrative Support
• Take vital signs, prepare patients for exams, and assist providers during visits.
• Process visit documentation, enter patient information accurately, and support billing workflows.
• Maintain patient confidentiality and ensure compliance with HIPAA and organizational standards.
What You’ll Bring
Required:
• High School diploma or GED.
• Comfort using computers and web-based applications.
• One of the following:
Medical Assistant (MA), EMT, CNA, or LNA certification/diploma OR
At least 5 months of direct patient care experience (e.g., Medical Assistant, Patient Care Technician, Clinical Nursing Assistant) OR
Completion of one clinical rotation as a nursing or medical student.
Preferred:
• Phlebotomy certification.
What Makes You a Great Fit
• Strong communicator who builds trust and rapport with patients and care teams.
• Collaborative team member, ready to contribute to daily operations and patient care.
• Organized and detail-oriented, with the ability to multitask in a fast-paced environment.
• Compassionate and patient-focused, committed to delivering excellent care.
What to Expect
• Frequent standing and walking; ability to be on your feet for extended periods.
• Ability to lift up to 50 pounds regularly and occasionally up to 100 pounds (with assistance as needed).
Why You’ll Love This Role
• Be part of something new – Join a brand-new, state-of-the-art urgent care center and help build a welcoming, patient-focused practice from day one.
• Free onsite perks – Enjoy free onsite parking, a fully equipped gym with 24/7 access, and an onsite café for breakfast and lunch (Monday through Friday).
• Work-life balance – Benefit from structured schedules that qualify for shift differentials and closures on major holidays.
• Shape how we work – Share your insights to help refine workflows and improve patient care.
• Opportunities for growth – Develop your skills and grow within a supportive team.
• Make an impact – Help ensure patients receive compassionate, high-quality care.
Join us in building a new kind of care experience—where patients feel supported and staff feel valued.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
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Why join Beth Israel Lahey Health?
If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.
At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.
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