WI3663332

1

Vocational Degree

Associate Degree

Unspecified

40

JOB REQUIREMENTS: Description The Customer Service Representative (CSR)
is responsible for providing best in class support for IEWC customers.
Reporting to the Customer Service Team Lead, this role manages the day
to day customer activities such as customer orders, presale inquiries,
and post-sale transactions. The CSR works collaboratively with internal
partners applying excellent customer service and communication skills,
order management capabilities and system knowledge to support given
territories and to meet the daily needs of the customer. As the CSR, you
will represent the IEWC brand and value proposition, and become the
\"face to the customer\" in their daily activities. KEY
RESPONSIBILITIES: Manage customer orders timely and to the highest level
of accuracy by: Reviewing customer purchase orders (PO); reviewing PO to
Customer Material Information (CMI); and entering order into SAP.
Respond to all customer inquiries with sense of urgency and first
contact resolution. Run back/late order report and collaborate with
customers to manage appropriate expectations and proactively resolve
problems. Administer customer order changes, expedites, tracking and
cancellations. Assist in updating customer and material information
promptly in SAP. Administer sample requests from customers and Sales
team. Process all incoming emails, calls and faxes promptly and to the
highest level of accuracy. Work independently with minimal supervision
in a fast paced environment. Contribute to process efficiency and
customer experience continuous improvement efforts. Resolve product or
service problems by: clarifying customer complaint; determining the
cause of the problem, creating a return authorization; providing
customer with best solution to solve the problem expediting correction
or adjustment and following up to ensure resolution. Work in SAP,
Microsoft Word, and Excel. Work with the appropriate Sales person to
service the customer on any changes in the Customer Master file.
QUALIFICATIONS: Associates degree or 2+ years of customer service or
equivalent job-related experience Strong verbal, listening and written
communication skills Working knowledge of Microsoft Office and Excel
Ability to work in Windows environment and learn multiple computer
applications (SAP, Onenote, Outlook) Ability to conduct problem solving
in day-to-day operations Strong time management, multi-tasking and
organizational skills Ability to work under pressure and to make
decisions autonomously Strong attention to detail in a highly dynamic
and changing environment Ability to apply critical thinking and analyze
information EOE/Minorities/Females/Veterans/Disabled \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/F442C578615449AF