OVERVIEW SUMMARY
Do you want to be part of an awesome, exciting industry and work in a dynamic, interactive workplace? This position will provide the best excitement of a start-up company with fast-paced, challenging work, tremendous growth potential and gives you the opportunity to work with a leading provider of internet lottery solutions during one of the most transformative times in the industry.
NeoPollard Interactive, located in Lansing Michigan, is on the leading edge supporting new and innovative online Lottery games. We hire great people and are currently looking for entry-level, part-time and full-time Customer Service Representatives to work in our Contact Center supporting online Lottery players with Lottery purchases, withdrawals, game play, registration and other related service inquiries.
In this role you will interact with customers through live instant messaging, email and telephone to enhance player experience with online Lottery games by answering questions, providing information, resolving technical issues and providing flawless customer service and basic technical support.
RESPONSIBILITIES
- Interact with customers to provide information and to process inquiries about accounts, products and services.
- Troubleshoot technical issues related to computer/tablet/cell phone applications according to established department policies and protocols
- Respond to and process inbound calls, real-time chat communications, emails and make outgoing calls
- Communicate special marketing offers to VIP customers
- Provide timely feedback to company regarding service failures or customer concerns
- Maintain customer confidentiality
- Adopt and promote company values
- Remain current on all new developments and procedures regarding department and company protocols.
- Work according to set goals and targets
- Have fun!
