Birchcrest Tree and Landscape

        
                            Position: 
                            
	                            	Office Clerk
	                           	
                                            Location: 
                                        
                                                Rochester, NY

                            Job Id: 
                            
                                    170
                            
                            # of Openings: 
                            
                                1
                            
                    Who we are: 
Birchcrest Tree and Landscape, a Gunnison Company, has built our reputation on our commitment to excellence for over 40 years. We offer qualified candidates competitive wages and benefits, educational opportunities, and the chance to develop your career with a respected industry leader.
 
We Offer: 
Weekly pay
Paid Time Off & Health Benefits.
Growth & Development within the company.
401k + 4% match.
 
Office Clerk Summary:
The Office Clerk is a detail-oriented and organized individual who is capable of multitasking in a fast-paced environment. The Office Clerk will assist with handling customer inquiries, maintaining office supplies, supporting the office manager, and ensuring the smooth flow of office activities to facilitate efficient service delivery.
 
Duties / Responsibilities:
Responsible for all general clerical duties.
Answer and screen all phone calls and direct messages to the appropriate party.
Screen all emails in the shared customer service inbox and either:
	Direct messages to appropriate party.
Respond to customers from CS email communicating the message is received and resolve general requests when able.

Greet and assist visitors in the office. This includes general assistance to employees, such as making copies or connecting them with HR or the Office Manager.
Input new contracts in the system in full.
Communicate with customers that have sent in either a signed contract and not a deposit, or a deposit and not a signed contract, to facilitate getting the job ready for production.
Complete all worksheets for contracts that come in, unless otherwise told by the salesperson.
Participate in staff meetings.
Other duties as assigned.

Qualifications: 
High school diploma or equivalent; some college or vocational training preferred.
Previous clerical or administrative experience, ideally in a service-based industry.
Proficiency with Microsoft Office Suite or Google Workspace and data entry.
Strong written and verbal communication skills for customer interactions.
Excellent organizational skills and attention to detail.
Customer service experience with problem-solving abilities.
Ability to assist colleagues, manage tasks, and adapt to additional duties.
 
Equal Opportunity Employer: Birchcrest Tree and Landscape is committed to creating a diverse environment and is proud to be an equal opportunity employer.

                            Pay Range: $22 - $26 per hour
                        
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