Job Listing
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| Job ID: 13964794 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Associate Director, Client Advocacy |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | Bachelor's Degree |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Associate Director, Client Advocacy
Are you a leader? Do you enjoy developing talent and being a coach? Are you someone who loves a client facing opportunity, working as an advocate for clients by collaborating with multiple stakeholders globally? Do you enjoy consulting with and supporting several books of business, valued at multi-million dollars in revenue? If so, we encourage you to explore the open opportunity below!
We are in the business of helping our clients make better decisions, and we are recruiting at various levels based upon your experience in insurance, reinsurance, claims and/or Client Services.
Please note: We are open to applicants from across the USA and Canada, as these roles can be fulfilled either in an Aon office (Chicago, Minneapolis, NY, Atlanta, Toronto) within our new SmartWorking hybrid program.
Aon is hiring an Associate Director, Client Advocacy to support the Reinsurance business
In this role, you will work closely with the sales team to provide world class customer experience and be a part of the best-in-class client services team in the reinsurance industry. We are looking for a candidate who is excited to lead teams of advocates and technicians that support our clients wherein you help develop and strengthen advocacy skills and implement individual career development plans and mentorship opportunities for your team.
Position Responsibilities
The primary responsibilities for this position are listed below. Additional responsibilities may be added at a later date.
Implement Client Services Advocacy Model and One Team Culture
Set realistic and stretch targets for team as defined by senior leadership which accurately reflect market conditions and opportunities.
Work with team members to strengthen existing relationships with ceding companies.
Prepare and deliver annual and ongoing performance appraisals.
Monitor team budget for hiring, travel, entertainment and other expenses.
Responsible for coaching and motivating team members; working with local HR business partner for team members to create development plans.
Ensure the team and the process flow remain compliant with local regulatory requirements.
Ensure timely completion of mandatory Aon University modules.
Provide assistance with system design and testing.
Compile data; organize and schedule Client Services meetings.
Assist in coordinating with Sales teams for RFPs and/or Client Services staff visiting ceding companies, as appropriate.
Perform special projects and participate in projects, as requested.
Assist our clients in the notifications and explanations to reinsurers of individually reported claims, complex claims and/or catastrophe claims
Oversee and manage revenue in excess of $5m on behalf of your dedicated clients
Manage the reinsurance assets of our valued clients, including Fortune 500 companies
Work closely with the sales team to provide world class customer experience
Lead a team of technicians that support our clients wherein you are the dedicated advocate for your clients
Opportunity to travel domestically to client offices to manage and coordinate claim audits
Assist with complex coverage issues and resolving differences by providing contract interpretation, claim information and potential negotiations
Help reinsurers understand claims and claim issues across many lines of business
Become proficient in claims and reinsurance accounting
Be an excellent communicator with client, brokers and reinsurers
Develop communication skills
Put together presentations
Organize and manage critical claim meetings
Attend industry conferences
Assist Clients (and client's insureds) with large catastrophe events
Secure millions of dollars of collections for your clients every year
Be part of a team that manages over $20B in ceded reserves per year
Manage collateral on behalf of your clients - often in excess of multiple millions of dollars per year
Excellent on-boarding program and continuous training opportunities
Desired Experience
Bachelor's degree (BA/BS) from four-year college or equivalent experience
Successful completion of Aon's technical training program or equivalent
Working knowledge of MS Office suite of products
Excellent interpersonal and communication skills (both oral and written)
Ability to think strategically and analytically
Strong attention to detail
Professional demeanor
Ability to work independently and efficiently
Insurance and/or Reinsurance claims experience preferred
How will your skills help you be successful in this role?
Your leadership will ensure that all premium and claims for your client are managed timely and accurately
Your excellent collaboration will make you a critical part of the sales team
You will have an opportunity be a mentor to others as well as develop relationships with your own mentors
Why build a career with us?
Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. Reinsurance involves contracts wherein "re-insurance" companies insure insurance companies. It is an exciting business area involving complex business relationships, contracts and significant assets to manage. To learn more visit Aon Colleague Experience.
In case you were wondering...
You will receive a competitive compensation and work in a highly collaborative environment!
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Pay Transparency Laws:
The salary range for this position is $85,000 to $110,000 USD annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on... For full info follow application link.
Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.
Refer to ID 73476677_6 when applying |
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