Job Listing
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| Job ID: 14076430 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Product Support - Process Support Specialist |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | 401(k) or other retirement, Clothing/uniform allowance, Dental Insurance, Health Insurance, Holidays, Sick Leave or PTO, Vacation or PTO, Vision Plan |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Ziegler CAT has an opening for a Product Support - Process Support Specialist person to provide system support for parts and service operations personnel; monitor compliance with product support policies and procedures; and assist users and other system coordinators as necessary.
Responsibilities:
Receives and investigates all product support "help" calls
Provides support to parts, service and warranty operations personnel
Submits daily, weekly, and monthly reporting jobs and distributes output
Retrieves and analyzes system data for various users
Create product support summaries
Maintain master data tables and SharePoint site
Reviews and tracks status of projects and communicates status updates to management
Provide training in one on one , in a group or Teams/Zoom on existing and new systems
Assists in coordinating system updates including labor rates, miscellaneous sell rates (oil prices, etc.), and factory passwords
Assists in system upgrade testing prior to implementation into production
Assists in updating and communicating warranty labor rate changes
Develops and maintains document procedures and processes
Assists in developing and communicating new user procedures
Creates program claims to recover funds from manufacturer
Audits, approves, and processes promotional claims
Produces business analytics reports
Assists in calculating and applying program discounts on parts and service documents
Participates in new software/process rollouts
Assists in monthly account reconciliations
Assists in managing service software subscriptions
Works in a cooperative manner with team and superiors
Special projects and all other duties as assigned
Qualifications:
2-year degree required, 4-year degree preferred
1-3 years administrative or user support experience
Knowledge in the D365 System is beneficial as primary role is to support users through the LanDesk/Ivanti ticket system
Strongwritten and verbal communication skills
Basic skillswith Microsoft Office
Thrives in a fast-paced work environment
Great organizational skills
Personal Attributes: Attention to Detail, Problem Solving, Efficiency, Planning and Organization, Teamwork
Travel:
Up to 1-10% travel
Minimum Physical Requirements:
Using hands, talking, hearing
This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.
Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status.
For more information about your equal employment opportunity rights and protections, click here.
For information about your Family and Medical Leave Act rights, click here, and for information about the Employee Polygraph Protection Act, click here.
For information about Pay Transparency Nondiscrimination
Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.
Refer to ID 79425846 when applying |
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