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Global Insights and Analytics Lead
Global Insights and Analytics Lead
JOB SNAPSHOT
Site Reliability Engineer
Reigate, GB
We are seeking a Site Reliability Engineer to join our SRE team based in Reigate. The ideal candidate will have excellent communication skills, experience working with multiple stakeholders, and a track record in Azure and Observability platforms.
You will be joining Insurance Consulting and Technology (ICT) at an exciting time of transformation as we work on improving the delivery of value for customers and the business. You will be working in flexible agile squads delivering value on multiple greenfield workstreams in the delivery family to deliver core foundational functionality that will be used by multiple SaaS product offerings across the business.
You will be with other Site Reliability and Response teams as well as with the core Applications Teams, whose responsibility is to deliver and manage business critical services that are used 24×7 by our clients and colleagues around the world.
This role is open to flexible and hybrid working arrangements, with presence in the Reigate office up to two days per week.
In this role you will;
- Collaborate with cross-functional teams to ensure the reliability, availability, and performance of our client-facing services
- Maintain and configure observability platforms such as Datadog
- Proactive monitoring of production and other environments to ensure stability, availability, security and integrity
- Design and implement automation and processes to improve the efficiency and effectiveness of the teams and other support functions
- Engage with business stakeholders to gather requirements, address concerns, and provide updates on projects and system status
- Contribute to the design, build and operational management of the services
- Lead incident response, troubleshooting, and root cause analysis to mitigate and prevent future issues
- Work closely with engineering, support and operations teams to upskill and promote knowledge transfer, producing training materials and articles
- Participate in on-call rotation to provide support and ensure system uptime
The essential skills/experience for this position are:
- Solid experience in Site Reliability Engineering or a similar role such as DevOps
- Experience of running 24×7 services in a public cloud, ideally Azure
- Deep understanding of cloud infrastructure and services, including best practices for monitoring, scaling, and security
- Experience with observability platforms such as Datadog or similar tools
- Strong interpersonal skills, with the ability to work effectively with many stakeholders
- Solid verbal and written communication skills, and the ability to present technical information clearly and concisely
- Previous experience working with external clients is needed
- Experience with conducting Post-mortems or Post Incident Reviews
- Confidence in making decisions and taking ownership of projects
- Experience with Azure DevOps pipelines (or similar) and scripting languages, such as Python or PowerShell
- Customer centric, passionate about delivering great services
- You’re collaborative, enjoy problem solving and mentoring others
Other highly desirable, but not essential skills are:
- Azure certifications, such as Azure Administrator, Azure Developer, or Azure DevOps Engineer
- Experience with Infrastructure as Code (IaC) tools like Pulumi, Terraform, ARM Templates, or Azure Bicep
- Knowledge of containerization and orchestration technologies, such as Docker and Kubernetes
- Familiarity with programming languages such as C# would be welcome
- Previous experience working with Configuration as Code technologies such as Puppet or Ansible
- Familiar with high volume Web APIs
- Familiar with PagerDuty
(TD_2024_03R)
UNSOLICITEDCONTACT
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.
OUR OFFICES
Our colleagues serve more than 140 countries and markets around the world. This gives a global dimension to everything we do and creates lots of exciting opportunities for you to collaborate and grow. Explore the map below to see where you career could take you.
Meet our people
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
Salmaan Saeed
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
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August 4 @ 9:00 am - August 5 @ 5:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmThere are no upcoming events at this time.