WI3655718

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: Company Overview At Motorola Solutions, we\'re guided
by a shared purpose - helping people be their best in the moments that
matter - and we live up to our purpose every day by solving for safer.
Because people can only be their best when they not only feel safe, but
are safe. We\'re solving for safer by building the best possible
technologies across every part of our safety and security ecosystem.
That\'s mission-critical communications devices and networks, AI-powered
video security & access control and the ability to unite voice, video
and data in a single command center view. We\'re solving for safer by
connecting public safety agencies and enterprises, enabling the
collaboration that\'s critical to connect those in need with those who
can help. The work we do here matters.Department OverviewThe Network and
Security Operations Center provides 24x7 monitoring and response
services for 9-1-1 Public Safety Answering Points (PSAP).Job Description
Night Shift Wednesday-Saturday, 6:00 AM to 4:30 PM (Pacific Time) Under
general supervision, this position will perform duties focused upon
network/systems infrastructure, general troubleshooting, and outage
reporting. Primary responsibilities include but are not limited to
network monitoring and management, recording and resolving customer
issues in a timely manner utilizing the provided software tool sets.
Typical solutions being supported include Windows Desktops, Windows
Servers, Linux Servers, Out of Band Management Solutions (modems), and
networking devices (switches, routers and firewalls). Qualifications 1+
years of technical support experience in a customer-facing IT service
organization Microsoft Windows OS (operating systems) support experience
Remote or virtual machine support experience a plus Network fault
monitoring dashboard experience Experience with endpoint administration
for security, patch, or backup management Use of ServiceNow or Remedy
for case and incident management Exceptional written and verbal
communication skills Ability to remain level-headed and professional at
all times This position is subject to working in high security areas
governed by the US Department of Justice\'s \"Criminal Justice
Information Services (CJIS) Security Policy\" and therefore requires
successfully passing a more stringent fingerprint background check
administered by Motorola Solutions Inc. customers #LI-DB1
#LI-REMOTEBasic Requirements Minimum of a high school diploma 1+ year of
experience in Customer Service, Call Center, or Operations support Legal
authorization to work in the U.S. indefinitely is required\.... For full
info follow application link. Motorola Solutions is an Equal Opportunity
Employer committed to no discrimination because of race, color, creed,
marital status, age, religion, sex, national origin, citizenship, sexual
orientation, gender identity or expression, genetic information,
disability, protected veteran, or any other legally protected
characteristic. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/66E39A0443FB4FAE