Job Description

Baxter Inc is a 100% employee-owned (ESOP) crane service company located in Yarmouth, MA. Our company was established in 1957 & became 100% ESOP in the Spring of 2021. We are a supportive, tight knit "family" of 13 full-time employees.
Our company's core values are Safety, Integrity, Customer Satisfaction, Dedication to our ESOP team & Flexibility. As employee-owners, we all enjoy excellent job security, wages & an exceptional wealth building opportunity through stock distribution & benefits.

Job Description:
Responsible for performing all aspects of customer interaction. This includes assisting with dispatch/scheduling, estimating, invoicing & equipment, assignment of duties for field personnel as outlined below:
Dispatch/Scheduling: Assisting with the schedule & assigning the most appropriate crane, operator, etc. to the job based on customer needs.
Communication: Assisting with the communication to the field to help ensure seamless transition of project specific information. This is crucial to ensure our projects are delivered timely, safely & to the standards our clients have come to expect.
Estimating: Initial point of contact for existing & potential clients. Responsible for the intake of information required for the Sales Team to accurately & effectively create a cost proposal for the client. Responsible for tracking the estimating schedule to ensure estimates are being returned to clients in a timely manner. Responsible for following up with estimates to ensure they were received & if the potential client has any questions or concerns with their proposal.
Job Planning: Assist with internal documentation, contract-specific submissions, logistical requirements, & other tasks that are required for each individual job.
Invoicing: Create invoices for approval.
Customer Satisfaction: Maintain rapport with individual customers & other individuals within the industry. Follow up on requests. Working with the President of the Company, adjust company policies, procedures & strategies to maintain 100% customer satisfaction.
Marketing: Assist with marketing efforts using an array of strategies, helping to maintain a strategy to increase market share &/or purse the most desirable customers & industries.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Benefits:
401(k)
Health insurance
On-the-job training
Paid time off
Professional development assistance
Experience:
Microsoft Office: 1 year (Required)
QuickBooks: 1 year (Required)