The Operations Associate Director is responsible for site supply chain, and lab operations management. This position provides oversight and leadership to ensure delivery of scientific services on time with high quality. This role requires a science background, technical leadership, managerial competencies, laboratory experience, and a desire to support the holistic needs of the organization.
Leadership - Provides leadership to organization in site business initiatives, including day to day operations, strategic planning and ongoing continuous improvement. Provides change management leadership to site employees within a dynamic and global organization.
Human Resources Management - Conducts management responsibilities with efficiency, respect, and empathy, in accordance with human resource policies and applicable laws. Provides human resource management and oversight, including recruiting, hiring, day-to-day scheduling, training, performance management, and employee development. Leads ongoing initiatives to support employee engagement, morale and retention. Supports site human resources strategy in alignment with business demand and growth plan.
Asset Management - Assists department leaders in management of equipment and infrastructure assets, ensuring care,maintenance and inventory according to company policy. Directs equipment life-cycle planning, including instrument validation, implementation, and performance monitoring. Provides leadership to team on CapEx investment and service contract strategy. Oversees equipment monitoring program to ensure critical assets are monitored at all times.
Forecasting / Planning Resources- Accountable to ensure operations supply meets client project needs and timeliness. Maintains unit expenses and leads operational plans to ensure unit profitability. Coordinates work flow with Supervisors, Study and Technical Directors, as applicable. Provides strategic staffing plan, and ensures resources align with business demand and new growth initiatives.
Project Management/Innovation - Leads scientific team in global innovation strategy, site portfolio expansion, and research and development objectives to ensure portfolio growth and market expansion with high return on investment (ROI). Leads site business projects, as business requires (e.g. ERP system, IT upgrades, QA projects, etc.)
Operations Analytics/Business Intelligence- Collects and reports key performance metrics, leads continuous improvement and LEAN initiatives. Drives organization through ongoing improvement, and operational excellence programs. May support as the LEAN project manager.
Supply Chain Management - Directly supervises the lab support, inventory and logistics team. Manages material receipts by proactively tracking and resolving issues with client services. Ensures study initiation according to study plan and deliverables. Ensures receipt of shipments of samples for testing. Maintains the organization of short and long-term storage of samples received for testing. Provides QC approval of the compound receipt process.
General Management - Maintains accountability in delivering to client needs/timelines and business financial objectives. Manager may fulfill the role of Study Director, Lab Supervisor of Principal Scientist, as assigned. Adjusts work hours and provides cross-functional support to other departments. May be required to support directly in lab, if projects require. Works effectively, with little to no oversight, to achieve business results, while adhering to project timelines and quality objectives. Routinely communicates business forecast, project updates to internal and external clients. Supports business unit goals and demonstrates Eurofins competencies, as defined in the job plan
Customer Support - Develops client and scientific relationships, and provides oversight in project planning, execution, reporting, and interpretation. Supports Client Services team, Scientific Director, and/or Study Director in proposal scope of work preparation and product management team in pricing and cost analysis. Coordinates with global and local staff to resolve any client complaints. Manage logistics process and import/export requirements through required documentation and communication