WI3639143

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: Overview Operates switchboard and other
telecommunications systems to page and relay incoming, outgoing, and
interoffice calls by performing the following duties and other duties as
assigned. Partner may be required to work alternate shifts and weekends.
Responsibilities Essential Duties and Responsibilities Greets customers,
provide facility/location information, answer and transfer incoming
calls promptly and courteously in order of priority. Monitors all gas
alarms, blood bank temperature, fridge/freezer alarms, door/elevator
alarms, security cameras, and emergency codes as required by facility.
Announces and pages emergency codes accurately and with expediency.
Replace patient phones and staff pagers as needed. Pages or calls the
assigned on-call Mercyhealth employees and answering service physicians
based on the information in the individual profile instructions. May
vary by location. Receives, enters, and accurately relays all messages,
changes in on-call coverage, and page blocks as required. Enters and
maintains crucial on-call information in an accurate and timely fashion
utilizing appropriate documentation and communication with co-workers.
Duties may vary by location. Culture of Excellence Behavior Expectations
To perform the job successfully, an individual should demonstrate the
following behavior expectations: Quality - Follows policies and
procedures; adapts to and manages changes in the environment;
Demonstrates accuracy and thoroughness giving attention to details;
Looks for ways to improve and promote quality; Applies feedback to
improve performance; Manages time and prioritizes effectively to achieve
organizational goals. Service - Responds promptly to requests for
service and assistance; Follows the Mercyhealth Critical Moments of
service; Meets commitments; Abides by MH confidentiality and security
agreement; Shows respect and sensitivity for cultural differences; and
effectively communicates information to partners; Thinks system wide
regarding processes and functions. Partnering - Shows commitment to the
Mission of Mercyhealth and Culture of Excellence through all words and
actions; Exhibits objectivity and openness to other\'s views;
Demonstrates a high level of participation and engagement in day-to-day
work; Gives and welcomes feedback; Generates suggestions for improving
work: Embraces teamwork, supports and encourages positive change while
giving value to individuals. Cost - Conserves organization resources;
Understands fiscal responsibility; Works within approved budget;
Develops and implements cost saving measures; contributes to profits and
revenue. Education and Experience Graduate of high school or equivalent.
One year of customer service experience required. Three months of
experience as an operator of similar\... For full info follow
application link. EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment
opportunity employer functioning under Affirmative Action Plans.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/4B85539FECA24A57