Job Description

The part-time Counter Sales Associate functions as an essential part of the public persona of Marylou's Coffee. The Counter Sales Associate will be capable of working in a fast-paced team & customer-oriented environment while promoting Marylou's mission & vision.

Principal Duties
Always maintain a cheerful, positive, & respectful attitude that demonstrates professional conduct towards customers, coworkers, & management.
Greet customers promptly in a warm, friendly, welcoming manner.
Politely request & fulfill customer orders.
Kindly thank customers for their business.
Upsell products to enhance cafe profitability.
Promote new products & specials.
Deliver orders accurately in a timely manner.
Be knowledgeable of all Marylou's recipes, products & ingredients, prices, & equipment.
Adhere to Marylou?s recipe & presentation standards.
Sustain a clean, organized, well-stocked cafe according to Marylou's guidelines.
Complete & record all logs, duty sheets, & monthly cleaning lists according to Marylou's guidelines & procedures.
Complete all other duties assigned by management according to Marylou?s procedures.
Utilize the POS registers according to Marylou?s policies & procedures to ring all customer transactions as ordered.
Accept payment from customers & make change as necessary.
Maintain cash accuracy during POS transactions according to Marylou's procedures & guidelines.
Accurately record tips on POS register for compliance according to Marylou's policies & guidelines.
Maintain sanitary standards using Marylou?s proper procedures in accordance with local & state health laws & guidelines.

Works collaboratively & functions as an effective member of the café.
Illustrate Marylou's core values into all aspects of employment.
Maintain a cheerful, positive, & respectful attitude that demonstrates professional conduct towards coworkers, & management.
Perform as a team while creating a fun & friendly atmosphere.
Work collaboratively with co-workers & management.
Contribute to the efficient operation of the café using time management & initiating team efforts.
Effectively communicate with team & management to ensure 100% customer service accuracy.
Follow through on management's instructions for best team outcomes.
Brew, log, taste test, store, & serve fresh coffee according to Marylou's guidelines & procedures.
Monitor & replenish coffee & supplies for workstations.
Monitor, clean, & replenish pastry trays & baskets according to Marylou's guidelines & procedures.
Monitor, clean, & replenish front lobby/counter area according to Marylou's guidelines & procedures.
Attending quarterly café meetings.
Participate in café training & testing sessions.
Contribute to quality improvement efforts of Marylou's procedures & processes.
Assist in deliveries of inventory, handle & move products, & maintain a safe environment according to Marylou's guidelines & procedures.
Report issues & respectfully suggest solutions & alternatives to management.

Complies with Marylou's policies, procedures, work rules & standards of conduct.
Part-time employees are not permitted to work more than 28 hours per week unless authorized by management.
Compliance with OSHA & SDS guidelines.
Dress appropriately in Marylou's uniform.
Request time off two weeks in advance, according to Marylou's handbook regulations.
Demonstrate cost-effective usage of supplies & equipment.
Successfully complete mandatory training & tests.
Insubordination of any policies & procedures may result in termination of employment.

Skills & Abilities:
Organizational, communication, problem-solving, & interpersonal skills.
Operate POS registers, coffee machinery, oven/toaster/microwave, grinders, & various kitchen utensils.
Maintain a flexible work schedule.
Multitask & function in a busy workplace.
Maintain a neat & clean uniform.
Lift/carry up to 60 pounds.
Bend over, move, & perform various tasks on a regul