Senior Program Associate of Client Success

Washington, DC, DC
Full Time
Entry Level

Company Description

Dcode was founded on the belief that technology can improve the way our government operates. Through our tech accelerators, training programs, and advisory services we bring together a community of leaders across tech, government, industry, and venture capital to drive commercial innovation in the federal market.

Salary Range: $71,000 - $92,000

Job Description

JOB DESCRIPTION

Our team is looking for a passionate Senior Program Associate on Dcode’s Client Success team to help support our fast growing government business! As a senior program associate, you will support customer engagements focused on driving innovation into the federal market. You will be responsible for maintaining relationships with government leaders and helping them foster an innovative culture that attracts emerging technology. It's fast paced and exciting!

At a high level, you’ll be responsible for:

  • Supporting federal customer engagements across the US government 

JOB RESPONSIBILITIES

  • Write assessments and reports, analyze qualitative and quantitative data, and assist with planning and delivery of government and tech-facing trainings, workshops, and advisory services
  • Coordinate logistics for both in-person and virtual training and workshops
  • Plan, organize, and execute Dcode events to help connect tech, government, and industry
  • Work with Dcode’s program managers to ensure delivery meets contractual requirements, including cost and schedule
  • Coordinate with Dcode’s sales team on upsell and expansion opportunities
  • Represent Dcode at conferences, events, and meetings with leaders from government, industry, to include Dcode’s tech portfolio
  • Help grow Dcode’s network of government innovators by building and maintaining relationships with government stakeholders

Qualifications

KEY SKILLS

You’ll learn something new every day in this role. We’ll teach you the ropes but ideal candidates will have:

  • 2-5 years of work experience
  • Prior experience delivering government-facing client work
  • The ability to work without being closely managed and continuously WOW
  • Strong interest in one or more of the following areas: government contracting, government finance and budgeting, consulting advisory services, process re-engineering, and/or government culture-change
  • An ability to listen to customers and discern needs
  • A willingness and ability to support operations in a fast-paced environment
  • Proven problem-solving, self-management, and organizational skills
  • Strong written and verbal communication skills
  • A willingness to work in an environment that is welcoming, open, transparent, curious, collaborative, challenging, results-driven, and fun!

Additional Information

You’ll love it here if you value a culture that is:

  • Fast paced and exciting
  • Diverse and inclusive 
  • Energetic and fun
  • Transparent and supportive
  • Mission-driven and collaborative

We look for resilient hustlers: 

Our CEO busted her face on the balance beam in college and got back up… our CSO has knocked on a thousand doors… rejected 999 times and kept on knocking. What is your story? Please provide a few short sentences on your resilient hustler story.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Dcode believes in diversity as strength. We provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, or other.


 
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