Job Description 

Tewksbury Hospital, part of the Massachusetts Department of Public Health (DPH), is seeking a dynamic Education and Training Coordinator to play an essential role in shaping a knowledgeable and well-prepared workforce by assessing training needs, developing engaging educational programs, and ensuring compliance with regulatory and Joint Commission standards. This position collaborates closely with subject matter experts, department leadership, and the Quality Management Department to design and implement impactful non-clinical education and training initiatives. By applying adult learning theories and innovative training methods, the Coordinator fosters a culture of continuous learning, supporting employees at all levels in their professional development.

As a leader in training coordination, this role supervises Non-Clinical Educators, oversees onboarding programs, and ensures seamless tracking of training compliance. The coordinator is responsible for maintaining educational records, developing role-specific competencies, and leveraging digital learning platforms like MassAchieve to enhance accessibility and efficiency. Additionally, this position actively engages in department meetings, policy development, and communication strategies to promote training opportunities across the organization. This is an exciting opportunity to make a lasting impact on staff education, ensuring high-quality training that drives excellence across all departments.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

·         Assess training needs by reviewing existing programs, regulatory requirements, and leadership feedback to ensure effectiveness and alignment with organizational goals.

·         Develop and oversee the tracking of orientation and ongoing education programs for all staff, including organic, contracted, agency, and vendor personnel.

·         Supervise Non-Clinical Educators by assigning tasks, providing guidance, and evaluating performance to maintain high-quality training standards.

·         Design and deliver non-clinical orientation, ongoing education, and training programs utilizing adult learning theories and best practices.

·         Monitor the onboarding process in collaboration with departmental leaders to ensure timely completion of probationary requirements and competency assessments.

·         Maintain compliance with Joint Commission regulatory standards by developing tracer methodologies and coordinating training documentation.

·         Serve as the facility coordinator for MassAchieve by managing training uploads, tracking completion, and ensuring accessibility of educational materials.

·         Provide regular reports on facility-wide training compliance to executive leadership and department heads.

·         Coordinate speakers, training materials, and event logistics for orientation sessions, continuing education, and professional development initiatives.

·         Promote educational opportunities through multiple communication channels while maintaining accurate records, policies, and procedures related to staff training and development.

Required Qualifications:

·         Strong knowledge of learning and motivation principles, as well as various training methods and techniques, including workshops, simulations, role-playing, and demonstrations.

·         Familiarity with applicable laws, regulations, policies, and procedures governing unit activities, with the ability to effectively explain and apply them.

·         Proficient in the creation and use of charts, graphs, and tables to support training and reporting needs.

·         Demonstrated ability to provide clear, concise instructions and follow verbal and written directions.

·         Solid understanding of supervisory principles, practices, and techniques to manage and support team members effectively.

Preferred Qualifications:

·         Working experience within a hospital or healthcare setting. 

DPH Mission and Vision:

The mission of the Massachusetts Department of Public Health (DPH) is to promote and protect health and wellness and prevent injury and illness for all people, prioritizing racial equity in health by improving equitable access to quality public health and health care services and partnering with communities most impacted by health inequities and structural racism.  

We envision a Commonwealth with an equitable and just public health system that supports optimal well-being for all people in Massachusetts, centering those with systemically and culturally oppressed identities and circumstances.

About Tewksbury Hospital:

Tewksbury Hospital operates a 370-bed facility and a campus of over 700 acres of land. Its patient care services are provided under the auspices of the Department of Public Health and Mental Health. The Chief Executive Officer (CEO) is responsible for the administration of a Joint Commission accredited LTAC hospital that provides high quality, comprehensive treatment, care, and comfort to adults with chronic medical and mental illness.  A full range of services are provided including 24/7 Nursing, Nurse Practitioners, Medicine as well as psychiatric and psychological services, a 6-chair dialysis suite, clinical laboratory, radiology, respiratory care, nutrition, speech/language, pathology, occupational therapy, physical therapy, therapeutic recreation and arts, and pharmacy. The high-quality clinical environment is strictly governed by regulatory standards that mandate day to day interventions and services.

Learn more: https://www.mass.gov/locations/tewksbury-hospital

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the   Reasonable Accommodation Online Request Form

For questions about this requisition, please contact Employment and Staffing Customer Service at 1-800-510-4122, option 4.

Questions or issues regarding access/login credentials to MassCareers, please contact the Mass HR ESC at 617-979-8500.

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have (A) at least four years of full-time, or equivalent part-time, professional experience in teaching, instructing or training work which included the planning, development or implementation of educational or employee training programs as a major duty, (B) of which at least one year must have been in an administrative, managerial or supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below. 

I. A Bachelor's degree with a major in education may be substituted for maximum of two years of the required (A) experience.* 

II. A Graduate degree with a major in education may be substituted for three years of the required (A) experience.* 

NOTE: *Educational substitutions will only be permitted for a maximum of three years of the required (A) experience.  No substitutions will be permitted for the required (B) experience. 

*Education toward such a degree will be prorated on the based of the proportion of the requirements actually completed. 

SPECIAL REQUIREMENTS: None.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.