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Veterinary Receptionist
Location: 162 Dominion Road, Glenfield, Leicestershire Practice: Park Vet Group Glenfield Salary: £11.56 per hour Practice Details
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job Title: Veterinary Receptionist
Salary: £11.56 per hour
Location: Park Vet Group, Glenfield
Job Type: Permanent, Part-time
Hours: 16 hours per week
Shift Pattern: Saturday: 13:00-19:00 Sunday 8:00-19:00. Bank holidays on a rota.
We have an exciting opportunity for a Receptionist with Park Vets in Leicestershire.
We are looking for someone to welcome clients and their pets to the practice in a warm, professional manner and provide support to our friendly team.
The ideal candidate should have previous experience in customer service, be a quick learner, and a team player willing to go the extra mile to ensure customer satisfaction.
Roles and Responsibilities:
Welcoming and registering new customers.
Booking in customers and making sure they receive gold-standard care
Answering the telephone and dealing with a range of customer queries
Managing customer expectations regarding wait time.
Administration duties e.g. scanning paperwork, filling in forms etc.
Taking payments
Promoting offers and services
Remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour.
Experience required:
A minimum of 12 months’ experience dealing with customers in a customer facing role.
Reception or Client Care experience
Cash handling and till operation
IT skills – confident in the use of Word, Excel and Outlook as a minimum
Knowledge of client-based computer system and using a multiple line software-based telephone system
English and Maths GCSE and good general education
Any form of client care/ Veterinary receptionist qualification
Benefits:
5 weeks holiday plus bank holidays and Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
About Us:
Established for over 100 years, we offer primary care services for small animals and farm animals across the county of Leicestershire.
Amongst our many primary care services we also have a referral center and dedicated 24-hour emergency service that is open twenty-four seven.
All our practices are RCVS accredited meaning we continuously aiming to provide a high-quality service for our patients giving them a long and happy life.
To apply, please complete the quick application form below. Alternatively, for more information, please contact Katie Knight on katie.knight@linnaeusgroup.co.uk
Part of an amazing global family
Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.
Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.
Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.
Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.
If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at [email protected]
