Team Leader - Customer Service

Are you a dynamic leader who thrives in a fast-paced environment? Do you have a passion for delivering exceptional customer service while making a difference through your work? If so, this is the perfect opportunity for you!

We are looking for a Customer Service Leader who can lead a high performing team for our Virtual (Email/Admin) function to drive process improvements and outstanding service to customers. This is a role for someone who leads with a solutions-focused mindset, embraces challenges, and loves coaching, mentoring and developing.

What You’ll Do:

• Lead, Develop & Inspire – Manage and mentor a high-performing customer service team of 6, fostering a positive and results-driven culture.
• Drive Process Improvements – Implement strategies to enhance operational efficiency, audit compliance, and service delivery.
• Manage Stakeholder Relationships – Work closely with internal and external stakeholders and customers.
• Oversee Operational Reporting – drive quality and compliance, maximise productivity, utilise new technologies and ensure accuracy and timely of requests.
• Balance Priorities & Competing Demands – Effectively manage workloads, team performance, and strategic objectives simultaneously.

Who We’re Looking For:

Required:

• Minimum of 5 years in a customer-facing role, with at least 2+ years experience managing a high performing team to success.
• Strong understanding of customer service operations and impact in the medical device industry.
• Full working rights in Australia.

Preferred:

• Track record of proven process improvement by identifying inefficiencies, implements smarter workflows, and enhances business performance.
• Confidently handles difficult conversations with internal and external stakeholders while maintaining professionalism and fostering productive relationships.
• Embraces challenges, seeks out learning opportunities, and remains agile in a dynamic business environment.
• Thrives under pressure, balancing competing priorities with a proactive and optimistic mindset.
• Proficiency in JDE, Power BI, and advanced Excel (SQL experience is a plus).

Why Join Us?

• Be a Leader Who Makes a Difference – Guide a customer service team that plays a key role in improving patient outcomes.
• Challenge Yourself & Grow – Handle complex stakeholder management and navigate tough conversations with confidence.
• Drive Process Improvement – Take ownership of systems, reporting, and operational efficiency to enhance business performance.
• Work from Anywhere – Enjoy the flexibility of remote or hybrid work, while still leading a high-impact team.
• Competitive Salary & Benefits – Paid parental leave, career development programs, financial incentives, and wellness perks.

Click apply here to join us!