Job Description
Join Our Team as an Installation and Service Technician!
If you have experience in this area, this is one of the best jobs in the market! We provide a service vehicle too! For this entry-level position, you will be responsible for broadband installation and troubleshooting activities for voice, video, and data services for our customer base.
Installation and Service Technician Compensation:
$25.00/hour + 5% quarterly bonuses
Installation and Service Technician Benefits:
Generous PTO Package: Paid Time-Off (PTO), Paid Vacation, Flex Time, and Floating Holidays after the first 90 days of employment
Tuition Reimbursement: Available where applicable
Career Growth Opportunities: Develop your skills and advance your career with us
Paid Training: We invest in your success from day one
Comprehensive Health Coverage: Eligible to enroll in Medical, Dental, Vision, and 401k plans
Discounted Services: Enjoy Comcast/Xfinity services at a discounted rate, including cable, high-speed internet, Voice, OnDemand, and Personal Security Services
Installation and Service Technician Job Responsibilities:
Installation and Safety: Use installation tools and hand tools for jobs from high places, including climbing poles with proper equipment, ladders, and bucket trucks (18 to 26 feet).
Service and Compliance: Perform installations and changes of service adhering to company procedures, National Electric Code (NEC), National Electric Safety Code (NESC) requirements, and local ordinances.
Customer Service: Perform service calls, troubleshoot equipment issues, and design basic home networks using coaxial cable, Ethernet, Wi-Fi networks, and multimedia over coax alliance (MoCA).
Record Keeping: Complete associated record keeping in a timely manner to ensure all details are recorded for customer accounts.
Quality Assurance: Review and confirm the quality of service, perform necessary adjustments or fixes to provide the best possible service.
Wi-Fi Installation: Determine the appropriate placement of devices and design of Wi-Fi networks considering Wi-Fi channels, co-channel interference, and channel utilization.
Customer Education: Provide advanced customer education on products and services, use of devices, and set appropriate expectations.
Vehicle and Equipment Maintenance: Clean, maintain, and stock vehicles and equipment, report the need for repairs or service, and report any accidents, losses, or property damage.
Equipment Operation: Properly operate and maintain installation tools, technology, and equipment, including hand tools, light power tools, meters, or ladders.
Digital Tools: Demonstrate the ability to navigate digital tools for work order management and digital diagnostics.
Licensing and Safety: Obtain and maintain appropriate licensing and/or background checks as required.
Decision-Making and Problem-Solving: Use sound judgment in decision-making and problem-solving.
Physical Demands: Perform jobs from high places, manipulate objects like pens, keyboard, mouse, connectors, fasteners, wire, and use hand tools.
Physical Requirements: Lift and carry loads of 70 lbs. or more, work in confined spaces, stand for 50-70% of the time, and work near power lines and electricity. Work in areas with moderate noise levels.
Equipment Capacity: Work within the manufacturer's rated weight capacity for all equipment, including ladders and aerial lifts.
Safe Driving: Drive company vehicles responsibly during scheduled work days, maintain a valid driver's license.
Communication: Effectively communicate with customers and co-workers.
Vision Requirements: Use close vision, peripheral vision, and ability to adjust focus to use tools and equipment.
Animal Exposure: Work in areas where there might be exposure to dogs or other animals.
Training and Certification: Complete required training and pass certification tests within the specified timeframe.
How To Apply
To apply for this position, contact Cathie LeBlanc at the MassHire Cape & Islands Career Center at 508-862-6128 or CLeBlanc@MAssHire-CapeAndIslands.com.
