Job Description
Description
Job Functions:
Receives and prioritizes travel requests
Ensures all reservations are confirmed prior to travel through entries into tracking system or email confirmations.
Imparts international travel information to travelers, such as passport, visa, and inoculation requirements, customs regulations, and currency exchange rates
Answers customer inquiries about transportation services and schedules for trips. Exceeding the expectation of the ATI employee or customer
Issues tickets, types itineraries, obtains confirmation of travel and lodging reservations, and rates. Researches chartered itineraries and follows-up with the vendors and crew members.
Listens to complaints/challenges from customers and seeks to resolve difficulties to customers' satisfaction. Refers complex cases to Manager of Crew Resources for handling
Accepts trip cancellations from customers, and endeavors to reschedule for another time. Processes refunds, exchanges, and tickets and document appropriately.
Assists in the research and tracking of folios, invoices, spoiled tickets, and finance reporting
Processes random reservations and miscellaneous duties assigned by immediate supervisor
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggest alternative courses of action which may be taken
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
Other duties as assigned
Position Requirements:
Excellent customer service and communication skills with a strong desire to be part of the Corporate Travel Team
Ability to interact tactfully and effectively with customers or prospects
Above average International booking knowledge and internet research skills
Must demonstrate knowledge and ability to operate office equipment
Must possess a High School diploma or GED
Proficient in Microsoft Office
Preferred Skills:
Sabre Red, WorldSpan, Amadeus, or Apollo reservation ticketing systems
Four (4) years corporate travel experience and two (2) years international experience
Physical Requirements:
This job will require the following abilities:
Employees are regularly required to, stand, sit, talk, hear and use hands and fingers to operate a computer and telephone keyboard.
Light to moderate lifting is required.
Comply with ATI attendance requirements.
Air Transport International is an equal employment/affirmative action employer. It is the Company's policy not to discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status and prohibits discharging or in any other manner discriminating against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. The Company further does not discriminate on any other basis protected by applicable federal, state or local laws.
Qualifications
Licenses & Certifications
Drug Free Workplace (preferred)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
