JOB OVERVIEW:The purpose of this position is to provide prompt, courteous, informed customer service and accurately assess personal property for the citizens of St. Charles County.

RESPONSIBILITIES:

• Receives calls and emails from property owners to answer inquires and assist as needed.
• Acts as a backup to assists property owners at the customer service window as needed.
• Effective verbal and written communication skills.
• Research property owners history to determine eligibility of a Certificate of Non-Assessment/Waiver.
• Accurately file property owners personal property assessment(s).
• Maintain an understanding of vehicle titling and registration of owned and leased vehicles in the State of Missouri.
• Maintain an understanding of titles, title receipts, title applications, vehicle renew notices, vehicle registration documents and military documents.
• Assist business owners by issuing a Certificate of Non-Assessment/Waiver or filing an Assessment.
• Performs data entry of all assessments received annually by May 1st of the current tax year.
• Verifies previously entered data.
• Maintain a high-volume workload in a fast-paced environment.
• Copy/Scan documents and correspondence.
• Organize and archive assessment records.
• Stock office supplies.
• Performs other duties as assigned.