WI3648570

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: As The Bank of You, North Shore Bank is about helping
families thrive, businesses grow and communities flourish. And it\'s our
employees that make the difference. With offices located throughout
eastern Wisconsin, we offer a work culture that has been recognized as a
Top Workplace eleven times by the Milwaukee Journal Sentinel. As a
mutual company, North Shore Bank isn\'t publicly-owned, which means when
we come to work every morning, our sole focus is on providing high-touch
service to our customers and employees, and supporting our local
communities. Are you looking for a company that places long-term growth
ahead of short-term profits? Where you can put your customers first and
think creatively to solve challenges? Where respect, integrity and being
true to your word are valued and rewarded? This is the place. SUMMARY:
Responsible for the coordination of the fixed activities of the Branch.
Performs office and administrative duties, resolves problems and
actively cross-sells bank products and services. Supports and
demonstrates the customer service standards set by North Shore Bank.
Acts in a supervisory capacity in the absence of the Branch Manager.
Some Lead Tellers are assigned as Area Lead Tellers; staff in these
roles are assigned a number of branch locations to support. ESSENTIAL
DUTIES AND RESPONSIBILITIES Operations: In coordination with Branch
Manager, disseminates all operational changes/updates to branch
personnel through staff meetings. Serves the customer in a professional,
courteous, efficient manner through prompt handling of all teller
functions. Ensures adherence to NSB customer service standards with both
internal and external customers. Answers questions from prospects or
customers and maintains good customer relations; direct customers to
proper employees for answers to more complex problems and inquiries.
Handles complex and non-routine inquiries by tellers and customers
concerning bank policy and operating procedures; researches and solves
customer\'s problems, referring more difficult situations to the
manager. Ensures that standard operating procedures and security
procedures are being followed and provides guidance and training to
branch personnel on operating problems, exceptions and adjustments.
Ensures that the bank assets, both monetary and non-monetary are
safeguarded by adhering to all established policies and procedures. May
initiate equipment service calls; assists with proper records
maintenance. Opens and closes the branch. Ensures proper scheduling of
staff. Displays good business judgment when waiving fees within
established bank guidelines Gives performance feedback to branch
manager\... For full info follow application link. Employment selection
and related decisions are made without regard to race, ethnicity,
religion, gender, sexual orientation, national origin, age, disability,
genetic history, marital status, military or veteran status, or any
other characteristic protected by law. \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/1157ED2EBFB5448C