Job Title:            Consumer Lending Service Advisor

Location:             Johnston , RI

Duration:           3 months

Seniority Level:          Entry Level

Job Function:               Administrative

Company Industry:      Banking/Financial Service/Insurance

Basic Qualifications for Consideration:

Description:

Recognized as a leader in product innovation, Company has created transformational point of sale financing programs for some of the largest retailers in the country. The team is rapidly expanding its merchant relationships across industry verticals and is looking for a strong people to enhance and respond to customers within the support center.
The service advisor will be responsible for answering calls, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customers problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.
Duties and Responsibilities:
Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
Answer and manage incoming calls
Ability to memorize, recall, or research answers quickly
Excellent customer care and focus; ability to assess customers needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
Ability to learn and follow all customer service procedures and policies
Strive to meet and go above personal and team targets, goals, and quotas
Aim for customer resolution
Record, organize and file customer interactions and profile/account changes
Need to be on Camera during Training and Meetings.

Hours and Work Schedule
Hours per Week: 40 hours
Work Schedule: 330pm-12am
Must work 1 weekend day
Onsite - works 5 days in the office