Job DescriptionDescription
Position Name: Technical Trainer I, Technical Trainer II, Technical Trainer III or Senior Trainer
Position Location(s): Hybrid opportunity with office locations in Seattle, WA and/or Port Orchard, WA
Astound Broadband is currently seeking our next Technical Trainer in the Greater Seattle and/or Port Orchard area. You may be hired as a Technical Trainer I, Technical Trainer II, Technical Trainer III or a Senior Trainer depending on your experience. Astound's Technical Trainer will develop, administer and monitor the technical training programs with responsibilities for developing and facilitating field installation, service, plant maintenance training, education programs and practices. This position contributes to the company's mission statement by "Taking Care of Each Other".
Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.
Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.
A Day in the Life of the Technical Trainer:
Development of training materials through detailed research, experience and needs assessments
Design and delivery of computer-based and multimedia curriculum
Coordination of materials and programs with other market technical training resources for consistent messaging and efficiency
Coordination of training schedules and training resources for the market
Provide training using these and other methods: instructor-led (classroom and hands-on), web meetings, and online delivered by the LMS (Learning Management System)
Development of a Train-the-Trainer program for business partners and the maintenance of charged session records to the outsourced companies
Development of a skills based certification program for all technicians and partners
Coordination of external vendor training to support business needs and skill development
Maintains training records & reports on training delivered, including attendance roster
Provides safety training to include but limited to: Ladder, Aerial Lift, First Aid CPR and AED training as needed to support Company's Safety Program
Travel to offices within the company as needed to assist the market in meeting company goals and objectives
Other duties as assigned
What You Bring to the Table:
5+ years of telecommunications experience or equivalent required
0 - 5+ years previous experience delivering technical training in Live, Virtual Instructor Lead, or On-Line environments
0 - 5+ years experience delivering safety training
Proficiency in RF theory, Digital Theory, RF Design, Fiber Optics related to plant, IP networking basics and telephony, electricity, electronics, safety compliance or other related industry experience only required for the Technical Trainer II, III and Senior levels
Instructional design knowledge and skills including adult learning theory, job/task analysis, course and curriculum development, and evaluation
Excellent organizational skills
Strong communication and listening skills
Ability to produce high quality Microsoft Power Point Presentations
Flexibility to travel within the designated market and occasional travel to other company locations to include out of state travel
Ability to travel to markets as required up to and including overnight travel 30-40% of the time
Valid Driver's license with satisfactory driving record within the company's requirements
Although not required, if you possess the following we strongly encourage you to apply:
Experience training Ladder usage, Aerial lift operations, First AID, CPR and AED, Confined Space, Electrical Safety and Defensive Driving preferred
Education and Certifications:
High school diploma or equivalent required
We're Proud to Offer a Comprehensive Benefits Package Including, but not limited to:
401k with employer match
Insurance options including: medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: 80 hours per year and increases based on tenure with the organization (**PTO/Vacation is specific to our West region and could vary within other geographical regions.)
Paid Holidays: 7 days per year
Paid Sick Leave based on state and local ordinance (**Sick leave is specific to our West region and could vary within other geographical regions.)
Tuition reimbursement program
Employee discount program
Diverse and inclusive environment
Quarterly and annual MVP recognition program
Compensation: The base salary range in Washington state for this position is listed below in tiers depending on the level hired into, plus opportunities for bonus and benefits. The base pay ranges listed below represent the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the ranges based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Washington state and may not be applicable to other locations.
Technical Trainer I's: $60,000 - $75,000
Technical Trainer II's: $68,000 - $85,500
Technical Trainer III: $85,000 - $95,000
Sr. Trainer: $90,000 - $105,000
Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun
Diverse Workforce / EEO:
Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other's differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
CCPA Employee Privacy Policy (For California Candidates Only):
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities