Job Summary: 

The Housekeeping supervisor is responsible for the supervision of the day-to-day operations of the Housekeeping Department. 

SUPERVISE HOUSEKEEPING DEPARTMENT:

• Provide day-to-day supervision of Housekeeping Department. Schedule work assignments for staff.  Provide hands on supervision, ensure all employees understand and have the needed information to perform their duties successfully. Provide training and re-training where necessary.
• Ensure staff is properly uniformed, adhering to safety practices and following company/department procedures.
• Report violations to company policies to Department Managers.
• Maintain information from management regarding concerning departments, duties or current events and communicate that information to staff and ensures compliance.
• Always maintains open communication with staff ensuring awareness of all current activity or issues which may require immediate action or intervention.
• Responsible for the distribution and quantity of essential supplies and equipment. Ensures staff has adequate supplies, tools, and materials on hand and available always.

SUPERVISES HOUSEKEEPING OF VENUE:

• Supervise activities of the Housekeeping Department and ensure all areas of the venue are cleaned to high standard.
• Ensure cleaning responsibilities are met to include all areas from ceiling to floor.

 PROJECT MANAGEMENT:

• Monitoring of all in-house projects and outside contractor projects. Responsible for assigned project completion.
• Perform monthly Inspections of all areas to ensure that standards are maintained.
• Oversee other special cleaning projects as required.

INVENTORY MANAGEMENT

• Provide  Managers of supplies and equipment needed to be ordered.
• Conduct physical inventory to keep an accurate count of supplies. 
• Ensure all supplies and equipment are stored and organized.

SAFETY:

• Abide by all Safety policies and procedures relating to chemical handing and equipment use as it applies to procedures in department.
• Oversee staff operation of equipment.
• Conduct monthly inspections and perform basic maintenance of all equipment.
• Report to management to arrange for repairs as needed.
• Conduct safety training as pertaining to the department.

Required Qualifications (Job Knowledge, Skills, and Education):

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 3 years of related work experience.
• Must maintain lift certification(s) as needed and required for department operations.
• Must be able to be push/pull/lift/carry 25-50 pounds. 
• Must be able to stand, sit, crouch and bend throughout the course of the daily activity.
• Able to operate basic housekeeping equipment.
• Knowledge and use of proper safety techniques, procedures, and equipment during the day.
• Demonstrated ability to follow departmental and company procedures accurately and efficiently.
• Strong leadership skills: ability to make quick decisions to complete job duties.
• Ability to support and maintain a high standard of productivity in the department; must possess effective people skills and display an attitude of cooperation and willingness to always assist.
• Ability to establish daily reports and schedules; ability to lead labor to succeed in all work orders and to constantly keep staff productive.
• Effective oral and written communication skills, good supervisory skills, ability to follow and communicate oral and written instructions.
• Must have a professional, positive, and friendly demeanor/attitude.
• Must be able to work varied shifts, weekdays, weekends, holidays, and additional hours as venue schedule requires.
• Proficient with Microsoft Word, Outlook, and Excel, with the ability to learn required business systems.
• Experience with convention centers, meetings and conventions and special events, hospitality, or related area is preferred.
• Must work harmoniously in a team setting, exhibiting the “Aloha Spirit” to fellow workers, guests, clients, and the community to provide exceptional customer service while demonstrating behaviors that reflect the Hawai‘i Convention Center’s vision, mission statement and values.