The Assistant Information Technology Manager (alternate ISSO) will provide technical support to end-users, troubleshoot hardware and software issues, assist with the installation and maintenance of computer systems for a DoD government contract.
Provide technical support to end-users by phone, email, and in person.
Troubleshoot hardware and software issues, including those related to the ACN aircraft notebook software. (Prior experience with ACN is not required, as training will be provided.)
Assist with the installation and maintenance of computer systems, peripherals, and software.
Assist with network configuration and troubleshooting.
Document technical problems and solutions.
Update user manuals and knowledge bases.
Assist the ISSO with information security tasks, following established policies and procedures (specific duties will be determined in consultation with the ISSO).
Perform other duties as assigned.
Required Experience/Education:
Associate degree in computer science, Information Technology or a related field or equivalent experience.
Preferred Experience
1-2 years of experience in a technical support role.
Strong problem-solving and troubleshooting skills.
Excellent communication and customer service skills.
Proficient in the use of computers and common software applications.
Ability to work independently and as part of a team.
A meticulous attention to detail, as this position involves some information security responsibilities.
Working knowledge of US Army aviation or DoD operations (preferred but not required).
Essential Job Functions:
Work Environment: office and aircraft areas
Physical Requirements: lift up to 25 lbs.
Security Clearance Requirement: Not applicable
Applicants for positions which require a US government security clearance must meet eligibility requirements to include US citizenship.
