Under general direction, supervises, assigns, reviews, and participates in the work of staff responsible for supervising the operations of senior recreation programs; recommends and assists in the development and implementation of projects and programs to address needs and inadequacies in service delivery systems and programs for senior citizens; serves as the liaison for senior citizens and senior providers; ensures work quality and adherence to established policies and procedures; performs a variety of public outreach functions in support of senior services; and performs the more technical and complex tasks relative to assigned area of responsibility.

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Plan, prioritize, assign, supervise, review, and participate in the work of staff responsible for supervising the operations of senior recreation and outreach programs.

Establish schedules and methods for providing senior services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly.

Participate in the development of goals and objectives as well as policies and procedures; make recommendations for changes and improvements to existing standards, policies, and procedures; participate in the implementation of approved policies and procedures; monitor work activities to ensure compliance with established policies and procedures.

Participate in the selection of assigned recreation staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.

Participate in the preparation and administration of the assigned recreation and outreach program budget; submit budget recommendations; monitor expenditures.

Receive and respond to inquiries, provide information and communicate resources to seniors; answer requests and complaints from senior citizens; research background and identify options for resolution; coordinate resolution procedures with appropriate City staff; follow up to ensure timely resolution of issues.

Facilitate meetings between senior citizens and businesses, industry representatives, City staff, and other government agencies to resolve disputes, develop projects and programs based on consensus, and recommend policy changes to the department manager; perform required research and data analysis.

Create and update a database of citizen inquiries and complaints; prepare monthly status reports evaluate statistics to determine trends in service provisions; recommend policy and programmatic changes to address recurring problems or inadequacies in service delivery.

Conduct on-site visits to gather data and validate or refute initial information received from citizen inquiries or complaints; share data with other City staff; use data as a basis for developing options for resolution of issues.

Oversee fund-raising efforts and grant preparation for senior programs; monitor grant funded programs to ensure compliance with established requirements.

Recommend establishment of user fees and project section revenue; implement all revenue generating functions.

Promote and coordinate specific activities within the senior services program; coordinate special events, activities, and programs and collaborate with other staff to develop interagency coordinated programs.

Oversee and participate in the pursuit of alternative funding sources to support section programs such as grants, public and private partnerships, donations, and the use of volunteers.

Maintain records concerning operations and programs; prepare reports on operations and activities; participate in conducting a variety of organizational and operational studies and investigations; recommend modifications to program activities, facility operations, and policies and procedures as necessary.

Attend and participate in professional group meetings; maintain awareness of new trends and developments in the field of senior services; incorporate new developments as appropriate into programs.

Serve as liaison for the senior services section with other departments, divisions, and outside agencies; represent the City to the public and outside agencies; explain, justify and defend City senior programs, policies and activities; negotiate and resolve sensitive and controversial issues.

Perform related duties as required.

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:
Operations, services, and activities of a senior services program.
Principles and practices of planning, organizing, and coordinating special events.
Programs designed to assist seniors.
Principles and practices of public administration.
Social and human service programs.
Principles and practices of public relations and customer service.
Methods and techniques of alternative dispute resolution and negotiation.
Methods and techniques of grant preparation and administration.
Effective public speaking and listening skills.
Methods and techniques of research and analysis.
Rules and regulations governing public meetings.
Principles of supervision, training, and performance evaluation.
Basic principles and practices of municipal budget preparation and administration.
Principles and procedures of record keeping.
Principles of business letter writing and basic report preparation.
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
Pertinent federal, state and local laws, codes and regulations.

Ability to:
Coordinate and direct senior services programs.
Supervise, organize, and review the work of lower level staff.
Select, train, and evaluate staff.
Recommend and implement goals, objectives, policies and procedures for providing senior services.
Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
Understand, interpret, and apply general and specific administrative and departmental policies and procedures as well as applicable federal, state, and local policies, laws, and regulations.
Prepare clear and concise reports.
Participate in the preparation and administration of assigned budgets.
Collect, analyze and interpret sociological data.
Work with and provide equitable customer service to individuals from a broad range of backgrounds.
Gather and analyze statistical data and information and evaluate options for resolution.
Prepare and present logical public presentations in an informative and comprehensible manner.
Provide training to City staff in the provision of effective and efficient customer services.
Research, analyze and evaluate new service delivery methods and techniques.
Elicit community and organizational support for assigned programs.
Plan and organize work to meet changing priorities and deadlines.
Effectively represent the City to outside individuals and agencies to accomplish the goals and objectives of the unit.
Work cooperatively with other departments, City officials, and outside agencies.
Respond tactfully, clearly, concisely, and appropriately to inquiries from the public, City staff, or other agencies on sensitive issues in area of responsibility.
Work in a team based environment to achieve common goals.
Coordinate multiple projects and complex tasks simultaneously.
Meet the physical requirements to safely and effectively perform the assigned duties.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:
A Bachelor's degree from an accredited college or university with major course work in social welfare, geriatrics, education, communications, public administration, or a related field.

Experience:
Four years of increasingly responsible experience in developing, implementing and administering senior programs including one year of administrative and/or lead supervisory experience.

License or Certificate:
Possession of an appropriate, valid driver's license.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed in a standard office environment and at indoor and outdoor recreational facilities; travel from site to site; incumbents may be exposed to inclement weather conditions; extensive public contact.

Physical: Primary functions require sufficient physical ability and mobility to work in an office and recreation facility setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.

RAPG Pro
R27
Last Update: 9/2018
(Formerly Senior Services Liaison)
JD 11/2018