12 results for Patient Services Representative in Minneapolis, MN

Customer Service Representative We are offering a long term contract employment opportunity for a Customer Service Representative. This role is remote and primarily functions within Pacific Time Zones. Responsibilities:• Accurately process patient data, including appointments, authorizations, claims, invoices, eligibility benefits, and appeals• Provide exceptional customer service, demonstrating care and concern for every internal and external customer• Maintain the performance goals established for the position, focusing on patient satisfaction, accuracy, quality, and consistent attendance• Utilize double monitors for data entry and resource use, ensuring adherence to guidelines• Assist other Patient Support Center Representatives and Supervisors with daily paperwork load to resolve and/or document patient issues• Recognize financial, medical, and legal risks based on data collected during customer interactions and follow appropriate procedures• Translate oral information into concise and accurate written documentation per guidelines• Act as a patient advocate, providing services to internal and external customers involving the exchange of complex and sensitive information• Assist new or potential members in the choice of Primary Care Physician (PCP) and supply general information about the medical group• Page clinicians and assist Telehealth Nurses as necessary.

Customer Service Representative Robert Half has an excellent career opportunity for an articulate, highly skilled customer service representative in the south/west Minnesota metro. Do you love building solid customer relationships? Then this position may be for you. This position is based in a dynamic, rapidly changing call center. How you will make an impact:<ul><li>Receiving and placing telephone calls</li><li>Provides accurate, friendly customer service in a timely fashion</li><li>Respond promptly to customer inquiries, questions, and requests</li><li>Acknowledge and resolve customer complaints or issues</li><li>Maintain knowledge of the company's products and services</li><li>Accurately enter and process orders</li><li>Ensure customer satisfaction and provide professional customer support.</li><li>Maintain a positive attitude and professional demeanor at all times</li></ul>

Customer Service Representative Job Description:The Customer Service Representative will act as the primary point of contact for customers, ensuring a seamless and positive experience through timely responses, problem resolution, and professionalism. This role is entirely on-site and provides an exciting environment to directly engage with customers and contribute to the company’s continued success. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and in-person, providing accurate and clear information in a timely manner.</li><li>Resolve customer issues effectively while maintaining a professional and empathetic tone.</li><li>Identify customer needs and recommend appropriate services or solutions.</li><li>Document customer interactions in the company’s system and ensure all records are accurate.</li><li>Collaborate with other departments to address customer concerns or improve processes.</li><li>Maintain knowledge of products, services, and company policies and procedures.</li><li>Meet or exceed key performance indicators (KPIs) related to customer satisfaction, response time, and issue resolution.</li></ul>

Customer Service Representative We are offering a long-term contract employment opportunity for a Customer Service Representative in the non-profit sector, located in Richfield, Minnesota. This role involves assisting the Customer Service Team with backend tasks and maintaining a hybrid work environment. Responsibilities: • Undertake backend data entry tasks pertaining to customer applications and service tickets.• Classify and tag tickets in the system in line with pre-established standards.• Work closely with the Customer Applications Team to ensure seamless workflows and address support-related issues.• Uphold data quality and consistency across all systems utilized.• Abide by the organization's policies, processes, and best practices for customer support operations.• Facilitate effective communication across teams to collect necessary information for task completion.• Enter customer orders accurately and efficiently.• Manage email correspondence and schedule appointments as needed.• Use Microsoft Excel and Word for various tasks.• Handle both inbound and outbound calls.• Utilize ticketing systems for support and service desk tickets.

Customer Service Representative <ul><li>Respond promptly and professionally to customer inquiries via phone, email, live chat, or in-person</li><li>Resolve customer complaints with patience, empathy, and efficiency</li><li>Maintain accurate records of customer interactions, transactions, and feedback</li><li>Identify customer needs and recommend appropriate products or services</li><li>Collaborate with other departments to resolve complex issues</li><li>Stay informed about product updates, company policies, and service changes</li><li>Follow up with customers to ensure satisfaction and address any additional concerns</li></ul>

Outbound Customer Service Representative We are in search of a Bus Ops Spclst/24/BUS163 to join our team in the healthcare industry located in MINNEAPOLIS, Minnesota. The role will focus on processing customer applications, maintaining customer records, and resolving customer inquiries in an efficient and timely manner. This role also involves monitoring customer accounts and taking appropriate actions when necessary. This opportunity offers a long term contract employment. Responsibilities: • Efficiently process customer credit applications related to healthcare services • Maintain and manage customer credit records accurately • Resolve customer inquiries in a timely manner, ensuring high levels of customer satisfaction • Monitor customer accounts regularly and take necessary actions in line with company policies • Use TRICARE and HealthCare.gov systems to manage customer accounts and inquiries • Leverage skills in R Code and Offshore operations to improve customer service efficiency • Use video tools effectively for customer communication and internal meetings • Collaborate with team members to ensure a smooth and efficient workflow • Adhere to all company guidelines and regulations related to the role.

Customer Service Representative We are in search of a Customer Service Representative to join our team based in Minneapolis, Minnesota. As a Customer Service Representative, you will serve as the initial point of contact for our learners, addressing their queries and concerns via phone, live chat, or email. This role requires you to effectively manage your time, solve problems, and demonstrate excellent communication and technological skills. Responsibilities: • Act as the primary point of contact for learners, addressing their questions, comments, and concerns. • Utilize effective communication skills to understand and respond to both learners and team members. • Demonstrate problem-solving skills by utilizing available resources to assist learners in any situation. • Prioritize and manage tasks effectively in a fast-paced, dynamic environment. • Adhere to team workflows and ensure efficiency in all interactions. • Demonstrate punctuality and reliability, particularly in a remote work setting. • Display proficiency in computer usage and smart devices and develop competencies with third-party tools including Microsoft Office, Zendesk, Labster, and more. • Troubleshoot device issues for learners as needed. • Process customer credit applications accurately and efficiently. • Maintain accurate customer credit records.

Customer Service Representative We are in the process of welcoming a Customer Service Representative to our team operating in the Health Care industry. The position is based in Minneapolis, Minnesota, and offers a long-term contract employment opportunity. Responsibilities: • Accurately and efficiently processing customer credit applications as part of daily tasks. • Keeping customer credit records up to date and accurate. • Responding to and resolving customer inquiries in a timely and detail-oriented manner. • Monitoring customer accounts and initiating appropriate actions. • Collaborating with team members to ensure smooth operations. • Utilizing customer service skills to enhance the customer experience. • Leveraging video communication tools to interact with customers when necessary. • Applying knowledge of the healthcare industry to better assist customers. • Adapting to offshore work requirements as and when needed. • Ensuring compliance with healthcare regulations such as TRICARE and NIS.

After Hours Customer Service Representative In this long-term contract role, you will play a vital part in ensuring smooth daily operations by managing office functions and supporting logistics processes. This position offers an excellent opportunity to contribute to organizational efficiency and business growth. Responsibilities:• Coordinate and manage office operations, including scheduling appointments and maintaining calendars.• Process invoices and payments while ensuring compliance with company policies and procedures.• Provide exceptional customer service through phone and email communication, including call center support.• Oversee transportation and shipping logistics to ensure timely delivery and quality control.• Implement and adhere to standard operating procedures to maintain organizational efficiency.• Collaborate with team members to develop and execute plans for business growth and innovation.• Ensure compliance with discrimination laws and other regulatory standards.• Monitor and validate processes to align with quality assurance and operational goals.• Utilize Microsoft Office Suite to create reports, manage data, and support administrative tasks.• Prioritize tasks effectively to meet deadlines and support organizational objectives.

Customer Service Supervisor Are you passionate about delivering exceptional customer service and leading a team to success? Do you have strong leadership and problem-solving skills? A growing organization in the Twin Cities, MN, is seeking an on-site Customer Service Supervisor to oversee daily operations, ensure excellent customer experiences, and drive team performance. Key Responsibilities:<ul><li>Lead and motivate a team of customer service representatives to achieve high performance and meet organizational goals.</li><li>Oversee daily operations of the customer service department to ensure seamless and accurate service delivery.</li><li>Address and resolve escalated customer inquiries, complaints, or concerns, ensuring a positive customer experience.</li><li>Monitor team productivity through metrics, reporting, and feedback sessions to identify areas for improvement.</li><li>Train, coach, and develop team members to enhance their skills and maintain a service-focused mindset.</li><li>Coordinate with other departments to streamline communication and ensure customer satisfaction.</li><li>Maintain up-to-date knowledge of company products, services, and processes to support customers effectively.</li></ul>

Call Center Representative Are you ready to bring your customer service expertise to a thriving, fast-paced environment? Robert Half is seeking skilled and motivated Call Center Representatives for an exciting opportunity based in the Twin Cities area!This is a fully on-site role requiring your presence in the office to deliver exceptional support to both clients and customers. With growth opportunities, an engaging work culture, and a chance to build valuable professional skills, this position is ideal for candidates looking to elevate their careers in customer experience! What You’ll Do:<ul><li>Handle inbound and outbound calls to provide accurate, timely, and friendly support to customers.</li><li>Resolve inquiries regarding products, services, and account issues while maintaining a high level of professionalism.</li><li>Accurately document all customer interactions and ensure records are updated in the CRM system.</li><li>Collaborate with team members and supervisors to address escalated issues and ensure customer satisfaction.</li><li>Follow established call center protocols, KPIs, and quality standards to meet or exceed company expectations.</li></ul>

IT Manager We are in search of an IT Manager to join our team located in Bloomington, Minnesota. In this role, you will mainly focus on IT operations, applications, and infrastructure management. Additionally, you will also be responsible for modernizing technology and leading strategic projects such as ERP migration and IT Service Management tools implementation. This role also necessitates the management and mentorship of a small team. Responsibilities: • Lead process, ensuring all IT operations, applications, and infrastructures are thoroughly documented and transitioned.• Conduct a comprehensive assessment of the current IT architecture, identifying areas for improvement and modernization opportunities.• Oversee the modernization of technology, legacy applications, and infrastructure in alignment with business objectives.• Drive the migration of ERP, align new IT Service Management tools, and support strategic projects.• Manage and mentor a small team, fostering a culture of ownership, communication, and collaboration.• Take charge of ongoing IT-related projects and initiatives with a focus on business-centric needs.• Act as an IT representative on the global leadership team, defining needs and prioritizing initiatives.• Manage a network of external vendors and partners, overseeing contracts and performance to extend team capabilities as required.• Oversee the hybrid IT environment, including on-premises infrastructure, cloud resources, and SaaS applications.• Ensure connectivity and alignment between modern and legacy technologies, strategically driving transformation.