Job Listing
|
|
| Job ID: 14036784 |
|
| |
| Job Location: |
|
| |
|
|
| |
| How to Apply: | To see employer contact information, log in or register. |
| |
| Job Title: | Customer Svc Supervisor |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
| |
| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
| |
| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
| |
| Experience Required: | Unspecified |
| |
| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
|
| |
| |
| |
|
| Job Description: |
Description
About Hawkins
Hawkins, Inc. is a formulator, manufacturer, blender, distributer, and sales agent for thousands of industrial chemicals and reagent grade laboratory chemicals sold to municipalities and businesses throughout the Central United States. Thousands across a variety of industries have depended on Hawkins for the chemical products they need since 1938.
Learn more about us at
ABOUT THE JOB
Responsibilities
Supervise and support the development and performance of Customer Service team
Assist Customer Service leadership in meeting department objectives
Effectively monitor order status, manage incoming calls, emails, and faxes to process customer orders, returns and other requests in a timely manner
Anticipate customer needs and give a high priority to customer satisfaction
Partner with internal customers to fulfill customer needs
Effective written and verbal communication with internal and external customers
Respond to customer complaints, provide appropriate solutions and potential alternatives within policies of the company and follow up to ensure resolution satisfies customer needs
Ability to work independently and as part of a larger team to successfully complete all work
Utilizes system to maintains new and revised notes/instructions to relay customer specific requirements
Support an environment of continuous improvement
Identify and troubleshoot customer issues with assigned high volume or complex clients and work with internal teams to resolve in a timely and effective manner
Comply with internal and external requirements for customer communications, customer feedback and the corrective action process.
Prioritize needs and adjust accordingly to efficiently manage multiple tasks
Perform other miscellaneous related duties, as needed.
Additional WTG SE Region Duties and Responsibilities
Manage and track bid opportunities including reviewing RFPs, reviewing pricing, supply and market data
Establish productive, professional relationships with new and existing customers.
Call on potential new customers to build relationship.
Complete sales transactions with new and existing customers to grow territory and increase sales and profit.
Manage vendor invoices
ABOUT YOU
High school diploma or equivalent
10+ years related customer service or supply chain experience preferably in a manufacturing and/or distribution setting
Previous leadership experience preferred
Demonstration of active listening and strong problem-solving skills
MS Office experience required
Strong organizational skills and ability to prioritize and multi-task under various time constraints
Effective verbal, written and interpersonal communication skills required
Must be able to organize and handle multiple priorities with a high level of accuracy
Ability to work independently, as well as part of a team
Ability to consistently maintain a high level of accuracy and attention to detail
Prior ERP/MRP experience required, JDE preferred
Excellent analytical and problem-solving skills required
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
TRAVEL
Travel is not required.
Ref 2025-019
All applications must be received online. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristics protected by law. Hawkins is a Drug Free workplace.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Hawkins, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran or disability status.
Refer to ID 79093656 when applying |
|