The City of Newport is seeking a Public Safety Dispatcher reporting to the Newport Police Department. Responsible for receiving calls from the police emergency and non-emergency lines, Newport Hospital Emergency Room and Newport Fire Department, this role provides a critical connection between Newport citizens and public safety services.
Essential Job Functions:
• Monitor officers and their status to ensure officer safety.
• Answer multiple phone lines including police emergency and non-emergency lines, as well as direct lines from the Newport Hospital ER and Fire Department.
• Dispatch appropriate responders using radio, mobile computers and telephones.
• Ensure current data is entered into computer system.
• Conduct checks of DMV records, NCIC/RILETS and Criminal History records.
• Research information and contact people for officers on calls using in-house computers, internet and other agencies.
• Maintain various department logs & records.
Applicants should have:
• HS or equivalent degree.
• Working knowledge of public safety emergency telecommunications practices and procedures as well as state and federal regulations.
• Knowledge of the geography of the City.
• Ability to manage multiple tasks in a detailed and effective manner and often under stressful, emergency conditions; ability to establish effective working relations with employees.
• Ability to maintain calm demeanor and multi-task (i.e. the monitoring of multiple computer screens) under stressful emergency conditions in a detailed and timely manner.
• Ability to transcribe and interpret information from monitor screens & respond in a timely and accurate manner in accordance with department protocols.
• Proficient and clear oral and written communication skills with employees and the public; proficient data processing (use of a personal computer and office software) and organization skills.
Special Factors:
• Night shift (3rd Shift) is likely upon completion of the initial training period.
• Must be able to work evenings and holidays.
