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JOB SNAPSHOT
UK Pension Team Leader
Taguig, PH
Excellence
- Resource management
- Allocate and manage resources to meet existing requirements in anticipation of work peaks
- Work with team leader to manage future resources in anticipation of future client and work growth
- Ensure smooth transition of new clients and addition of new tasks to existing clients
- Ensure Sub-team is equipped with adequate resources and tools to perform optimally
- § Identify efficiency gains and proactively manage sub-team so that chargeable utilization can be increased
- Utilize the allocated 37% of standard hours doing transactional client work to refine/improve processes and newly transitioned work and become an SME for more complex work types.
- Support the ISO 9001 (quality management) , ISO27001 (information security) certification process for UK Pension Administration in PPTC;
- Support the Performance Excellence (WTW Quality Management) or UK Pension Administration, ensuring standards and methodologies are consistent within sub-team and across clients where possible
- Support the UK Data Privacy compliance for UK Pension Administration, ensuring that security processes and procedures are understood and followed by all associates § Ensure infrastructure and processes are in place,
- Ensure capacity adequacy, and backup and succession plans are in place to support UK business critical operations
People
- Ensure Sub-team has sufficient knowledge and capability on all aspects of the work that is required
- Mentor associates to develop desired skills and competencies, in line with business needs
- Support Administration Manager in efforts for teams to accept and successfully adapt to changes that may be needed, as part of operational strategies to achieve practice/team goals
- Support Administration Manager in promoting a positive team culture, aligned with and in support of, TAS UK’s practices and work environment.
Clients
- Build trusted adviser relationships with UK administration operations leaders through efficient, quality execution of projects and processes and effective communication
- Collaborate closely with UK administration operations client team leaders in defining strategies, planning for client support activities, and initiating to improve service and delivery quality
- Encourage open and regular dialogue between Manila and UK client administration teams, partnering for the achievement of shared goals and objectives
- Meet SLAs and delivery quality goals Financial § The responsibilities of this role are expected to take 70% utilization or higher, as may be jointly agreed upon with the Administration Manager and UK Admin Leadership.
- Ensure client chargeable and utilization targets are met for self and team
- Contribute to the development of the team’s financial plan/budget
- Ensure achievement of team’s financial plan/budget
The Requirements
- A passion for managing people and developing other associates
- Strong interpersonal and client (stakeholder) management skills
- Excellent written and verbal (English) communication skills
- Sense of accountability, owning one’s work and taking pride in it; commitment to quality and continuous improvement
- Strong organizational abilities and flexibility to work in a performance driven environment
- Experience in either DB or DC pensions administration would be an advantage
- Ability to gain a strong understanding of the administrative process as it relates to Pension Benefit Plans
- Strong analytical, collaborative and problem solving skills
- Ability to organize and prioritize with strong attention to details
- Strong knowledge of Microsoft Office tools including Outlook, Excel and Word
- Professional and responsible approach to work, clients and associates
- Ability to manage time and work a flexible schedule
- Ability to complete multiple projects within established deadlines
- Ability to work independently and in a team environment with minimal supervision
- Previous experience within a supervisory / managerial role in a business processing/service delivery/technology solutions environment in areas such as HRIS/payroll, HR shared services, Benefit Administration or Insurance Administration
- Bachelor’s degree and pass given assessments
UNSOLICITEDCONTACT
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.
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Meet our people
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
Salmaan Saeed
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
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August 4 @ 9:00 am - August 5 @ 5:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmThere are no upcoming events at this time.