Job Description
The HQ5 Operations Specialist is a member of the HQ5 operations team & is responsible for maintaining the aesthetic appearance & cleanliness of a high-end office environment including restrooms, common areas, meeting rooms & pantries, along with assisting with preparation & clean-up for events & office meetings. The incumbent works collaboratively to ensure an exceptional, thoughtful & secure employee & guest experience at Cape Cod 5?s headquarters (HQ5).
ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:
Responsible for keeping assigned areas, such as reception, common areas, pantries & restrooms in a clean & orderly condition at all times.
Event support duties including:
Set up & breakdown of the community/event rooms as directed
Prepare room environment such as lighting & temperature
Waste removal (empty trash & recycle bins, transport trash & waste to proper disposal areas)
Proper care, movement, storage of all equipment such as tables, chairs, risers, dance floor, etc.
Oversight & coordination with event vendors such as entertainment, AV, table, tent, chair & linen rentals, etc.
Conducts regular, daily inspections of conference rooms: insure conference room tables, dry-erase white boards & walls are clean; white boards are wiped clean; chairs are pushed in/lined up, technology components neat & in working order with wires stowed neatly/safely.
Interior & exterior light maintenance duties as needed including:
Floor care (vacuuming, mopping, carpet spot cleaning)
Surface care (dusting, sanitizing, metal/wood polishing)
Waste removal (empty trash & recycle bins, transport trash & waste to proper disposal areas)
Restock supply cabinet/room)
Restroom maintenance (empty trash, restock products, clean glass/mirrors/counters & partitions)
Oversee coffee bars throughout building ? ensuring cleanliness & availability of supplies.
Coordinate & monitor central office supplies, ensuring availability & organization for employees.
Escorts tradespersons & vendors as needed.
Ensures that office equipment is operational & properly maintained. Trouble-shoots problems as needed.
Responds to service desk tickets as assigned.
Completes daily & weekly facility related tasks & duties such as daily walk-through, equipment inspection, reporting deficiencies, addressing all system tickets.
Completes special support projects as necessary.
Provide consistent & effective level of service to building occupants & guests.
Completes daily & weekly tasks related to vendor invoice management & billing, ensuring invoices submitted on a timely basis.
Other duties as assigned.
QUALIFICATIONS:
EDUCATION & CERTIFICATIONS: (Minimum education required to perform the duties of this position)
High school diploma or equivalent
Minimum of three years' experience in facilitates maintenance.
KNOWLEDGE, SKILLS & ABILITIES:
Excellent interpersonal skills with ability to motivate & positively influence others
Hanle sensitive information & maintain confidentiality
Ability to receive requests & prioritize as needed
Must be detail-oriented
Ability to accept assignments & proceed with minimal direct supervision
Ability to multi-task in a fast-paced environment
Ability to maintain a positive attitude, team spirit, & professional image
Ability to take initiative & be proactive vs. reactive.
Passion for learning & incorporating new technologies & best practices
Ability to work early mornings & evenings as necessary
COMPETENCIES:
Must have cyber security awareness to protect the digital environment, the Bank, & customers.
Customer Focus
Integrity & Trust
Self-Development
Flexibility
Qualifications
Education
Required
High School or better.
How To Apply
To apply for this position, contact Cathie LeBlanc at the MassHire Cape & Islands Career Center at 508-862-6128 or CLeBlanc@MassHire-CapeAndIslands.com.
