Job Listing
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| Job ID: 14022057 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Inside Key Account Representative |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Description
POSITION SUMMARY
This position will work within a strategic business unit which support and manage a number of the company's high profile accounts which utilize our distribution strengths to meet their production needs. The role will work to satisfy customers' needs, respond to their queries in a timely manner and aspire to deliver a positive customer experience. Additionally, supports the development of long-term relationships with our customers through positive interaction within the business unit.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Performs internal sales and external customer communication
Review of customer account health and profitability
Wurth Business Review interaction
Interdepartmental communication
Collaborate within business unit team to identify, research, and resolve customer issues
Quoting
Receipt and processing of all inbound customer RFQ opportunities
Opportunity information gathering
Standard part identification
Assigning margin for opportunity profitability
Follow-up on customer inquiries, open quotes, and unresolved requests to insure resolution
Manage customer feedback
Appropriate department routing
Customer Inventory Management
Reporting action and maintenance
Open order report
Inventory Days on Hand
Stock Status
Expediting with Purchasing Planners
Communicate customer forecast changes
Continuously identify opportunities to improve our customer programs
Management of customer complaints, returns, invoicing issues
Ensure complete customer satisfaction by providing prompt, courteous service
Represent the company professionally at all times in a customer relations capacity
Performs other duties, as assigned
QUALIFICATIONS, SKILLS & ABILITIES
Bachelor's Degree Preferred. High school diploma/GED
Minimum 2 - 4 years customer service or related experience is required
Beginner to intermediate experience in Microsoft Outlook, Word and PowerPoint
Beginner to intermediate Excel skills
SAP skills are advantageous
Ability to read customer purchase orders
Ability to work cross functionally to achieve required goals
Ability to maintain and update information daily
Ability to communicate professionally through written, oral, or other forms of communication.
Ability to identify problems and communicate the situation in order to drive to a solution
Ability to interpret a variety of instructions furnished through written, oral, excel, or other forms required.
Good judgement and decision making skills
Must occasionally lift, carry or move up to 25 lbs.
The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual’s sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws
Refer to ID 77811428_1 when applying |
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