Job Description

LifePoint Behavioral Health is seeking a passionate, creative and goal-oriented Financial Counselor tojoin the team at Valley Springs Behavioral Health Hospital, a 150-bed free standing hospital in Holyoke, MA. Lifepoint offers a collaborative work environment, competitive compensation, and professional development opportunities so you can focus on what really matters, providing quality patient care. Do not miss the opportunity to join our team and build a career that touches lives.

Job Summary:

The Financial Counselor provides guidance to patients in all aspects of their financial responsibilities that result from acceptance of the facility's services. Counselor assesses patients financial ability, determines ability to pay, advises patients on insurance benefits, explains financial liability, collects payment, negotiates payment arrangement, secures financing, identifies funding sources and resolves any confusion the patient may have about their financial obligations to the facility. Counselor is responsible for the accurate and timely verification of insurance benefits, to include: contacting patients and/or guardians to obtain additional insurance information, researching and maintaining an ongoing collective knowledge of HMO, PPO, Medicaid, Medicare, and commercial insurance reimbursement rates and criteria, evaluating plans to calculate and estimate of the patient's out of pocket charges, collecting any co-pays, co-insurance, deductibles, etc. and exploring patient's financial circumstances to ensure fair and reasonable repayment terms.

Qualifications

Education: High school diploma or equivalent required.

Experience: Previous experience in healthcare collections or a related field, or any combination of education, training, or experience in health care business office setting preferred.

License: Valid driver's license preferred.

Additional Requirements:

May be required to work flexible hours and overtime. Crisis Prevention Training (CPI) within 30 days of employment and prior to any patient contact.