Service Writer
Page Trucking Inc. in Weedsport NY has an immediate opening for a Service Writer.
Job Purpose: The Service Writer proactively and reactively coordinates repairs for the fleet. The Service Writer initiates services and repairs by ascertaining performance problems and services requested/required; verifying warranty and service contract coverages; developing estimates; planning technicians, scheduling outside vendors, reviewing and completing repair orders.
Responsibilities include
-Review, modify and finalize repair orders accurately within 24 hours max of completion direct questions to Foreman and Supervisor where appropriate.
-Invoice customers at time of closing order, confirm price table accuracy/customer billing information.
-Check daily, process and schedules all offsite work relative to outside PMs, break downs and DVIR reported issues. Coordinate and follow-up on outside vendors regularly regarding outstanding scheduled repairs.
-Compiles repair details in Transman for onsite units and road service trucks.
-Opens warranty claims, tracks & process, follow up on warranty shortages and claims requiring additional information/parts/pictures.
-Develops estimates and communicate immediately 10% variance.
-Adept and proficient at Transman, TMW and all required Microsoft Suite tools used.
-Adept and proficient with all shop related operating procedures, processes and workflows.
-Responsible for rotating week and weekends on call coverage (company cell phone provided or reimbursement.
-Answer incoming calls in a professional manner, return all customer calls prior to close of business each day. Follow up to completion on all inquiries.
-Knowledgeable and supports Safety, ELD & CSA communications with Drivers.
-Provide prompt, accurate, detailed and timely flow of all paperwork
- Regular Attendance & Punctuality.
-Provides Professional Interface with Customers representing Page at all times.
- Communicates with Dispatch, Financial Services & other depts. as necessary
- Ride along with company driver, gain an understanding of driver operations and work completed within their daily functions
Education
-High School Diploma, associates degree preferred
Experience
-5 years experience as a Service Writer
-3 years experience specialized knowledge in the heavy-duty equipment field
-Mechanical/ technical knowledge
Physical Requirements
Required to stand for long periods of time; walk, sit, use hands, reach with hands and arms
Must be able to read, write, talk and hear
Lift heavy objects
Repetitive tasks with few breaks
Exposed to various extreme elements; noise, dust, dirt and debris
Wage
$20.00-$24.00 hourly
Benefits
-Excellus BCBS
-Company Sponsored HRA card (Health Reimbursement Account)
-Excellus Dental
-Excellus Visions
-Pet Insurance/ Pet Discount
-Colonial Supplemental (accident, medical bridge, disability, cancer, Voluntary Life/ADD )
-Group sponsored Life Insurance (1x annual salary)
-EAP- Employee Assistance Program (paid by company)
-Monthly Profit Share
-401K Retirement Plan
-401K Company Match
-PTO (Paid Time off)
-Paid Holidays
-Wellness Program
-AT&T Discount
To apply visit
www.pagetrucking.com
For more information about the position please watch
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=57310&clientkey=FAF5D3540802AEFB3F57EA12C81B1C1A