Usher

Job ID 10114778 Location New York, New York, United States Business Disney Theatrical Group Date posted Feb. 27, 2025

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Job Summary:

The New Amsterdam Theater is currently seeking friendly, enthusiastic, and reliable individuals with strong communication skills to join the Ushering Team for Aladdin on Broadway. All applicants must be able to work a flexible schedule including matinees, nights, weekends and holidays. Shifts are defined as 4.5 hours in length, and a commitment to being available for a minimum of six total shifts per week.

Responsibilities include but are not limited to:

Meet, Greet and Welcome guests to the New Amsterdam Theatre
Politely directing and escorting guests to their seats and various areas within the theatre.
Providing guests with programs and other relevant materials, including inserting materials into programs.
Checking assigned section for cleanliness.
Visually sweep the theaters to check for potential safety issues and lost and found items.
Be aware of and enforce appropriate house rules.
Flexibility with schedule changes and assignments can include aisle directing and seating on the Orchestra, Mezzanine & Balcony levels, and audience exits.
Available to work occasional special events on short notice.
Must be aware of, and follow, the proper procedures for assisting guests with disabilities.
Attend pre-event Usher meetings and other trainings as required by management.
Demonstrate or be willing to learn in-depth knowledge of the New Amsterdam Theatre and demonstrate command of the safety and evacuation procedures from all points within each venue.

Qualifications

At least 1 year of experience in a customer service environment
Excellent communication and guest service skills.
Passion for interacting with and providing an inclusive, high quality experience for Guests from a diversity of backgrounds
Capable of working in a fast pace ever changing environment
Positive attitude with the ability to work as a team player.
Must learn, have full knowledge of, and follow all Guest Service procedures and guidelines
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
Ability to work a flexible schedule including matinees, nights, weekends and holidays. Shifts are defined as 4.5 hours in length, and a commitment to being available for a minimum of six total shifts per week.

Regular weekly shifts include (schedules are subject to change during certain weeks):

Tuesday Evening: 5:30-10pm

Wednesday Matinee – 11:30am-4pm

Wednesday Evening: 5:30-10pm

Thursday Evening: 5:30-10pm

Friday Evening: 5:30-10pm

Saturday Matinee: 12:30-5pm

Saturday Evening: 6:30-11pm

Sunday Matinee: 1:30pm-6pm

This is a union affiliated position. Upon 31 days of accepting the Usher role, the employee will need to join the IATSE Local 306.

This position is with Buena Vista Theatrical Group, Ltd.

The Walt Disney Company is an Equal Opportunity Employer.

The pay rate for this role in New York is $16.68 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

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About Disney Theatrical Group:

Disney Theatrical Group, a division of The Walt Disney Studios, was formed in 1994 and operates under the direction of Andrew Flatt, Anne Quart, and Thomas Schumacher. Worldwide, its ten Broadway titles, including the current Broadway productions of The Lion King and Aladdin, have been seen by more than 200 million theatregoers and have been nominated for 62 Tony® Awards, winning Broadway’s highest honor 20 times. Disney Theatrical Group also delivers live shows globally through its license to Feld Entertainment, producer of Disney on Ice. In addition, DTG licenses musical titles for local, school and community theatre productions through Music Theatre International, resulting in over 500,000 performances around the world reaching audiences of more than 150 million.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with New Amsterdam Development Corporation, which is part of a business we call Disney Theatrical Group.

New Amsterdam Development Corporation is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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