Job Description

SUMMARY: Reporting to the Assistant Manager of Loan Servicing, the Loan Servicing Specialist II handles clerical and administrative tasks for Commercial, Residential, and Consumer loans in line with bank procedures and regulations. As a generalist in servicing the life of the loan responsibilities include but not limited to, managing all aspects of escrow administration, new loan funding/boarding, ensuring compliance, assisting with audits and compliance exams, maintaining loan files, some collections calls/reporting, providing customer service, and supporting other servicers. Additionally, it is expected that this position assists with departmental projects, serves as a resource to team members, and adopts the bank's sales and service culture.

After successful completion of training and proven abilities, this position is eligible for a hybrid work arrangement with an agreed upon number of days per-week/month on site.
    Consistent availability is expected during core business hours. Work outside of regular business hours requires approval on an as needed basis to meet deadlines and fulfil the needs of both internal and external customers.

SKILLS REQUIRED:
    Associates degree or equivalent, typically 2+ years experience working in financial services/banking environment Loan Servicing environment preferred.
    Experience in all things escrow administration including flood, taxes and hazard Ins.
    Familiarity with a variety of loan types and billing (consumer, mortgage and commercial)
    Knowledge in financial institution operating policies and procedures, banking regulations (state and federal)
    Ability to handle phone calls for delinquency account and reporting
    Good working knowledge of data processing systems required (COCC, Encompass, Salesforce preferred)
    Proficient in Microsoft 365 Suite products including, but not limited to Excel, Word, Outlook, Teams, and Sharepoint.

To read a full job description, click on the apply now or more information button.

-Main Street Bank is an Equal Opportunity Employer. Individuals with disabilities and veterans are encouraged to apply
-Main Street Bank is committed to working with and providing reasonable accommodation to individuals with disabilities. If you need special assistance or an accommodation while seeking employment, please call: 508-460-4117 or send an email to Human.Resources@bankmainstreet.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.