Description
We are seeking a Bi-Lingual Part-time Technical Product Support Specialist to provide technical support services to our clients and customers.
Primary Responsibilities:
- Serves as the primary point of contact for troubleshooting and post-sales support to ensure world-class customer satisfaction.
- Works directly with clients, customers, partners and internal departments via telephone, chat, and e-mail to log, track, troubleshoot and resolve technical issues.
- Trains customers and peers on the use and support of company products.
- Communicates and resolves customer support issues in a timely manner.
- Investigates user’s problems and develops solutions to complex situations.
- Communicates all comments and suggestions from user to the product development team.
Knowledge, Skills, and Abilities:
- Previous customer service-related training and work experience
- Proficient in the use of a variety of web browsers and email clients
- Working knowledge of Microsoft Office applications (Word, Excel)
- Ability to communicate technical information to non-technical clients
- Strong verbal and written communication skills (Spanish & English)
- Good organizational skills, team player and ability to take initiative
- Ability to obtain Federal Security clearances to handle security-sensitive information
- Ability to work before or after normal business hours to provide extended support services to clients worldwide.
Preferred Skills:
- Previous work experience providing software and/or Internet tech support by phone
- Previous call center experience
- Fluent in speaking and writing in Spanish
Education: High School Diploma or GED
