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Assistant Director for Enrollment & Operational Services

Position Details

Position Information

About Fordham
Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its nine colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.

The University offers a comprehensive benefits package that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time off.

Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.
Title of Position Assistant Director for Enrollment & Operational Services
Position Number A10275
FLSA Exempt
Scheduled Hours Per Week 35
Department Enrollment Services - Services Center
Campus Rose Hill, Lincoln Center, Westchester
Work Arrangement Hybrid
Hybrid Policy: Please review the Hybrid Policy here.
Position Summary
Reporting to the Director of Enrollment, the Assistant Director of Enrollment
& Operational Services supports enrollment customer service initiatives,
including the management of the Enrollment Group Call Center.

The position is responsible for developing operational procedures; monitoring
the interaction of staff with constituents to ensure excellent customer
service; generating, distributing, and analyzing customer service-related
analytics; and managing FERPA compliance.

This position requires travel to both campuses and requires occasional evening and weekend hours.
Essential Functions
  • Manages the Enrollment Group Call Center, including oversight of customer interactions and operational procedures
  • Monitors and reviews staff interaction with constituents to ensure excellent customer service.
  • Generates, distributes, and analyzes customer service analytics from Call Center operations.
  • Collaborates with other Enrollment Group managers to ensure the
    Enrollment Services staff has the necessary information needed to provide quality customer service.
  • Coordinates with other Enrollment Group managers to identify modules
    for training, conducts meetings/training, and maintains the training
    materials for staff and new initiatives.
  • Assists the Director of Enrollment Services and the Director of EnrollmentOperations & Quality Assurance in the management and tasks for theirrespective offices.
Essential Functions Note This list is not intended to be an exhaustive list.
The University may assign additional related duties as necessary.
Management Responsibilities Supervises the work of other Fordham employees who are individual contributors. Responsible for hiring, training and developing, managing performance and administering corrective action. Has significant input in compensation decisions.
Additional Functions
  • Assists with the processing of daily banking reports and payments.
  • Serves as the Enrollment Services representative on committees, as well as the user representative for implementation of new technologies.
  • Assists with the testing of all university data system upgrades.
  • Processes all paperwork/workflow for on-boarding and off-boarding of full-time and part-time employees in Enrollment Services, Enrollment Operations, and Academic Records.
  • Orders supplies and processes check requests.
Required Qualifications: Education and Experience
  • Bachelor’s Degree
  • Minimum of two years’ professional experience in student financial services or related professional experience in higher education
  • Minimum of one year of experience managing others
Required Qualifications: Knowledge and Skills
  • Demonstrated strong interpersonal, communication and organizational skills
  • Basic quantitative and analytical acumen and skills to read and synthesize information within compressed time frames
  • Intermediate level knowledge of Microsoft Office applications
  • Adept at public speaking
Preferred Qualifications
  • Experience in Automated Call Distribution phone management
  • Experience with Banner, CRM, PowerFaids, Reporting.
  • Knowledge of billing and general accounting procedures.
Minimum Starting Salary $62,400
Maximum Starting Salary $64,000
Note Salary is commensurate with qualifications, experience, and skills.
Is this a Union position? No
Posting Detail Information

Posting Number A603P
Number of Vacancies 1
Start Date 5/1/2024
Posting Date 03/20/2024
Special Instructions
EEO Statement
Fordham University is committed to excellence through diversity and welcomes candidates of all backgrounds.
 
Fordham University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Physical Activity and Work Environment

Physical Activity

Sitting Nearly Continuously
Repetitive Hand Motion (such as typing) Nearly Continuously
Hearing, Listening, Talking Nearly Continuously
Standing Seldom
Walking Seldom
Bending, Stooping, Kneeling, squatting, Crouching, Crawling Seldom
Climbing stairs Seldom
Climbing ladders Seldom
Reaching overhead Seldom
Pulling, pushing Seldom
Shoveling Seldom
Lifting – up to 20 pounds Seldom
Lifting – up to 50 pounds Seldom
Lifting – over 50 pounds Seldom
Work Environment

Work Environment Office Environment:  Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

Supplemental questions you will be required to answer on the application (No action is needed on this page)

Required fields are indicated with an asterisk (*).