WI3648776

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: At Associated Bank we strive to create an inclusive
culture where different perspectives are valued and recognized as
strengths critical to our success. If you thrive in an environment where
your growth and development are encouraged and supported, then
Associated Bank may be the right place for you. Provide best in class
service as part of a top performing Contact Center. Respond to customer
inquiries through multiple channels including telephone, e-mail, web
chat and digital channels (including online, mobile & IVR) in a cross
functional Contact Center. This person will, Respond to customer\'s
telephone, chat and e-mail inquiries. Respond in a professional and
pleasant manner in all interactions. Provide accurate information across
all retail and business products and offer solutions while demonstrating
enthusiasm, apologizing sincerely for inconveniences, listening
empathetically and tolerating difficult customers calmly. Provide
quality service as a differentiator for our company to retain current
customers and attract new business. Exercise good judgment according to
current policies and procedures when resolving customer situations.
Recognize potential exceptions and make decisions to ensure customer
satisfaction and retention. Exceed increasingly challenging quality and
productivity standards to support our department and company goals and
initiatives. Mentor and train new Customer Care representatives to
assist them in all aspects of the job that they will need to be
successful after training to meet all quality and productivity standards
and to ensure customer satisfaction. Demonstrate ability to quickly
change one\'s approach to a situation and adjust to constraints or
multiple demands. Incorporate product, service and procedure changes
communicated through a variety of mediums into everyday working
procedures. Possess the aptitude to learn and navigate comfortably in an
ever-changing technical systems environment. Keep current on frequent
policy, product and procedural changes including customer mailings and
promotions. Manage time and materials effectively. Prioritize and
accomplish multiple tasks while effectively servicing customers in a
timely manner. Initiate opportunities to introduce Associated Bank
products and services to existing and potential customers. Recognize and
act upon cross-selling opportunities. Make referrals to support
corporate sales initiatives and meet the customer\'s\... For full info
follow application link. The employment policy of Associated Banc-Corp,
and its subsidiaries and affiliates (\"Associated\") provides equal
opportunity to all persons. We support a diverse and inclusive work
environment where colleagues are respected, treated fairly, and given
equal opportunities to perform to their fullest potential. We believe it
is only with a diverse and inclusive workplace that the organization can
truly perform at its best, carry out its vision, and make a difference
for the communities we serve. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/BC415125DBB84EE4