Job Listing
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| Job ID: 14080446 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Market Administration Manager |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Job Description Overview
Konica Minolta currently has an exciting opportunity for a Market Admin Manager!
Leads team of Branch Administration Managers and Branch Administrators within assigned Market. Ensures Market-wide timely and accurate order processing, aftermarket billing, and customer support for locally and remotely processed sales and service transactions. Reviews monthly progress and results with Market management. Key resource in the dissemination of new Company policies and ensures sales and service transactions are processed within the parameters of Company operating policies. Heavily engaged in resource planning and staff allocation to ensure Administrative goals are met. Serves as expert level resource within the Market for operational questions and/or as conduit to Region or Corporate staff as needed.
Responsibilities
Assist in the training of Sales staff on Konica Minolta operational practices
Provide coaching, training, and performance evaluation of direct team members
Recruit, hire, and train new team members
Ensure optimal allocation of Administration staff to ensure Market level performance goals are achieved
Serve as expert level Administrative resource for Market Maintain expert level knowledge of Branch Administration tasks:
Enter, track, and schedule delivery for all orders processed within the assigned Branch(es)
Ensure that all order and contract paperwork is in compliance with Company policies and procedures
Set-up and maintain all master data records for customers processed within assigned branch(es)
Review and pre-edit orders to be submitted to the National Account Customer Care Center
Set-up maintenance contracts for assigned customers and execute all related billing functions (including specialized invoice generation, backup meter collection, invoice corrections, etc.)
Review and monitor lease fundings and follow-up as needed to ensure Konica Minolta is paid as quickly as possible
Maintain customer access to MyKMBS.com as required
Respond to customer inquires
Assist Branch personnel with Administrative issues
Advise Market management of processing status and issues as needed
Advise Market management and Region Administration Manager of recurring quality issues with submitted order paperwork
Qualifications
High School diploma or higher educational degree required
Intermediate level knowledge of Microsoft Excel and Word
Strong communication skills
Ability to multi-task and work effectively in a high stress environment
Experience with SAP or demonstrated experience to learn SAP or similar systems
Management experience or demonstrated capacity for leadership roles
Coaching and employee development skills
Ability to process potentially volatile customer complaints in a professional manner
Related industry experience preferred
Ability to travel as needed to all Branch locations within Market
About Us
Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the . The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the . The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its . Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World . Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us and follow Konica Minolta on , , and .
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Refer to ID 79450988 when applying |
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