Competitive Range partners with the government to plan and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on challenging, exciting projects in a collaborative, congenial environment.
Competitive Range Solutions requires the expertise of a talented and experienced MAC RCDD to assist in directing and managing the program’s executive support group. The candidate must reference their ability and experience working in a Department of Defense (DoD) customer environment and effective integration with a government multi-contractor team.
The MAC RCDD will support the DoD by executing MACs, including activations/deactivations, installations, and equipment upgrades.
Roles and Responsibilities:
- Develop and maintain a team capable of executing 9,000 to 12,000 MACs annually, ensuring all work aligns with the DoD’s needs.
- Perform activations/deactivations, installations, relocations, and equipment upgrades while utilizing existing bench stock materials.
- Define MACs as simple moves of hardware, ports, and/or offices, requiring only services/labor from the contractor.
- Develop and adhere to Service Level Agreements (SLAs) and user agreements for Home Kits, Flyaway Kits, and the DoD-managed Travel Kit.
- Follow DoD’s change management process to track and execute MACs via service request tickets, accommodating customers’ voice, video, and data requirements.
- Conduct root-cause analysis on recurring problems related to MACs, networks, and systems, providing results in the Monthly MAC Report.
- Track MAC requests via service request tickets and make the tracking system accessible to customers and government oversight.
- Manage all Change Requests (CRQs) for additions, removals, and modifications to GFE maintenance coverage.
- Update the CMDB with all MAC activities and prepare a monthly summary report detailing each MAC's location, assignment, completion, and status.
- Follow established change and configuration management policies and processes to ensure appropriate change control and asset accountability.
- Treat any customer requests out of the MAC scope as new project Engineering Change Proposal (ECP) requests.
- Additional effort is required for Voice MACs, including Line Provisioning and Phone deployment, to ensure the customer's full mission capability.
Qualifications/Experience:
- Active TS/SCI clearance.
- Prove experience in managing and executing MACs with a large enterprise environment.
- Strong understanding of network infrastructure, including NIPR, SIPR, SCI, and VLAN configuration.
- Experience with VPN routing and forwarding and site-to-site VPNs within accredited boundaries.
- Effective communication and customer service skills, with the ability to document and track changes accurately.
- Ability to coordinate and manage change requests in line with established processes.
Education/Certifications:
- High school diploma or GED. Relevant associate degree preferred.
- DoDI 8140 IAT Level II
- DoD 8570 Compliance
- Network Administrator/Engineer Certification