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7 results for Sr Customer Service Representative in Westborough, MA

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We are in search of a Medical Customer Service Rep to join our team in Windham, New Hampshire. As part of our team, you'll be handling customer queries, processing applications, and ensuring accurate record keeping. You'll be working in a fast-paced, dynamic environment and will be instrumental in maintaining the smooth operation of our customer service function.

Responsibilities

• Efficiently manage inbound customer calls, expecting around 40-50 per day.

• Accurately process customer applications related to medical services.

• Maintain up-to-date and accurate customer records.

• Rename and manage e-faxes as part of the daily operations.

• Assist in scheduling appointments, ensuring a seamless process for customers.

• Utilize your familiarity with medical terminology to assist in customer interactions.

• Ensure appropriate action is taken on customer accounts as needed.

• Conduct data entry tasks with a focus on accuracy and speed.

• Utilize EMR systems such as Abbadox, Allscripts, Cerner, Meditech, Epic, eClinicalWorks, Athenahealth for efficient service delivery.

• Proven experience as a Medical Customer Service Rep or similar role within the healthcare industry
• Strong understanding and usage of Medical Terminology
• Proficiency in Radiology practices and procedures
• Proven ability to Schedule Appointments efficiently and effectively
• Excellent communication and interpersonal skills
• Ability to handle sensitive information confidentially
• Proficiency in using healthcare software systems
• Ability to work under pressure and handle patient queries promptly
• High level of professionalism and empathy when dealing with patients
• Strong multitasking abilities and attention to detail
• Ability to work in a team and collaborate with healthcare professionals
• Flexibility to work in shifts, if required

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

7 results for Sr Customer Service Representative in Westborough, MA

Medical Customer Service Rep We are in search of a Medical Customer Service Rep to join our team in Windham, New Hampshire. As part of our team, you'll be handling customer queries, processing applications, and ensuring accurate record keeping. You'll be working in a fast-paced, dynamic environment and will be instrumental in maintaining the smooth operation of our customer service function. Responsibilities• Efficiently manage inbound customer calls, expecting around 40-50 per day.• Accurately process customer applications related to medical services.• Maintain up-to-date and accurate customer records.• Rename and manage e-faxes as part of the daily operations.• Assist in scheduling appointments, ensuring a seamless process for customers.• Utilize your familiarity with medical terminology to assist in customer interactions.• Ensure appropriate action is taken on customer accounts as needed.• Conduct data entry tasks with a focus on accuracy and speed.• Utilize EMR systems such as Abbadox, Allscripts, Cerner, Meditech, Epic, eClinicalWorks, Athenahealth for efficient service delivery.

Operations Manager We are offering a long term contract employment opportunity for an Operations Manager in Warwick, Rhode Island. The chosen candidate will be responsible for managing daily operations, maintaining a customer service mindset, and making recommendations to senior management. Responsibilities:• Implement and oversee goals and objectives set by the department head• Coordinate, schedule, and document all department training activities• Maintain enforcement of established safety and security practices and policies• Provide primary response during airport incidents from the Airport Emergency Operations Center• Review complaint reports and conduct necessary follow-ups• Supervise the preparation of all court-related documents, including complaints, warrants, and subpoenas• Act as the Police Department's representative in coordinating with federal jurisdictions for U.S. Code violation matters• Assist in the preparation of the department's budgets• Respond to emergency calls as necessary• Formulate plans to ensure proper staffing coverage of the Police Department• Assist in the procurement of supplies and materials for the Police Department

Customer Experience Specialist We are seeking a dedicated Customer Experience Specialist to join our team in the industry located in Nashua, New Hampshire. As a Customer Experience Specialist, your role will involve managing customer requests, maintaining comprehensive customer records, and addressing customer inquiries. This role offers a contract to permanent employment opportunity. Responsibilities: • Respond to inbound calls and assist customers with their queries • Process customer orders received from the B2B department • Use CRM to keep accurate and updated customer records • Efficiently handle back office administrative tasks • Effectively manage billing functions and backorders • Ensure all customer interactions are properly documented • Collaborate with other team members to enhance customer experience • Identify and report any customer issues or complaints to the supervisor • Continually strive to improve customer service processes and procedures • Keep customer information confidential in accordance with company policy.

Service Coordinator Technician Dispatcher/Service Coordinator 📍 Location: Vernon, CT area 💰 Pay: $60,000 - $70,000🕒 Schedule: Mon - Fri (40 hours/week) Robert Half Contact: Liz Dutkiewicz elizabeth.dutkiewicz@roberthalf com About the Role:We are seeking a highly organized and customer-focused Technician Dispatcher/Service Coordinator to join our team. In this role, you will be the central point of contact for scheduling, dispatching, and coordinating service technicians to ensure prompt and efficient service delivery. Key Responsibilities:<ul><li>Schedule and dispatch technicians based on customer needs, urgency, and technician availability.</li><li>Communicate with customers to confirm appointments, provide updates, and ensure satisfaction.</li><li>Coordinate service calls, track job progress, and follow up on pending work orders.</li><li>Maintain accurate records of work orders, technician schedules, and inventory.</li><li>Collaborate with the service team to optimize efficiency and ensure high-quality service.</li><li>Handle incoming calls, inquiries, and service requests in a professional manner.</li><li>Assist in billing and invoicing by ensuring work orders are properly documented and completed.</li></ul>

Tax Associate / Tax Sr. Associate We are offering an exciting opportunity for a Tax Sr. - Corporate in Newton, Massachusetts. This individual is responsible for utilizing research skills, applying tax foundational knowledge to understand potential tax issues, gathering client information necessary for filing, participating in tax planning, recognizing, and communicating potential risks, preparing tax workpapers and working with tax software applications to complete tax returns for review. In this role, the Tax Senior Associate will act as the main client contact for general questions and information and may be charged with supervising and reviewing the work of Tax Associates. -Gathers necessary data and information to prepare federal, state and local tax returns for operating partnerships and s-corporations, as well as the personal tax returns of the respective business owners- Conducts research and compliance analysis relating to various state and/or local tax reporting requirements- Gathers required information, and drafts communications to respond to notices from tax authorities- Prepares tax returns using CCH Access - Prepares tax projections to quantify quarterly estimates and extensions- Analyzes state tax positions to determine tax efficiencies for owner composite/PTE tax elections- Suggests tax minimization actions based on the partner’s personal facts and circumstances- Assists in tracking tax return filing and payment due dates to ensure compliance Supervisory Responsibilities:- May supervise and manage the day-to-day work assignments - Provides verbal and written performance feedback to associates and interns - Acts as a mentor and leader

Help Desk Manager We are searching for a hands on Manager of Technical Support to join a stable team in Manchester, New Hampshire. The successful candidate will be responsible for overseeing all aspects of the technical support team and processes, which span both software support. We are searching for someone skilled at improving processes, mentoring, identifying opportunities for improvement and putting a plan in place to achieve those improvements. This position requires working in the office Monday through Friday. This is not a remote or hybrid position.

COO - Chief Operating Officer We are in search of a Chief Operating Officer (COO) to join our team in the manufacturing industry based in Leominster, Massachusetts. The COO will be tasked with overseeing all operational aspects of the plant, including compliance with Health & Safety, Environmental, and Quality Values, from order reception to timely delivery of products to customers. This role also includes financial management and profit & loss responsibility for the site, aligning with the division's EBITDA objectives. For immediate interview please contact Victor Muller at 508- 205 2136 Responsibilities: • Oversee the operational strategy, safe operations, operating performance, financial performance, capital deployment, growth initiatives, and day-to-day leadership of the plant.• Implement the operations strategy, organization structure, and processes within the plant.• Direct and coordinate operation activities, ensuring the development and implementation of efficient operations and cost-effective systems to meet the plant's current and future needs.• Handle the financial performance and profit & loss of the site, ensuring compliance with operational, financial, legal, and regulatory requirements.• Lead and manage employees, fostering an inclusive environment where individuals are valued, supported, and challenged to grow in a safe working environment.• Guide, direct, coach, and evaluate the work of the plant management team across operations, production, quality, health, and safety, finance, S& OP, and HR.• Promote a sustainable health and safety culture across the plant and implement division and group-wide programs and initiatives within the plant.• Design and deliver the operational efficiency plan for the maintenance and replacement of tools within the plant.• Drive operational excellence and efficiencies throughout the plant, ensuring KPIs benchmarks and targets are established and managed.• Lead all continuous improvement initiatives (5S, Kaizen, Productivity).• Oversee all plant capital development projects, ensuring thorough proposals, cost-effective procurement, and project success operationally and commercially.• Collaborate with the Supply chain function to support the implementation of the sales and operations planning processes (S& OP) for the plant.• Ensure price costing systems are developed for the sales team to ensure accuracy of pricing in the market.• Manage warehouse operations.• Provide regular, consistent, and transparent communication to all colleagues in the plant, the regional leadership team, and as required ELT members about business activities, potential threats, opportunities, and recommended actions.• Contribute to the development of short to mid-term plans for optimizing the organization, function, or sub-function and the talent required to execute strategies in the job area.• Handle regular performance reviews, manage attendance, disciplinary issues, and procedures as appropriate.• Participate as a member of the labor relations committee.• Uphold and model the company's values.

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7 results for Sr Customer Service Representative in Westborough, MA

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