Under general direction, supervises, assigns, reviews, and participates in the work of staff responsible for issuing business licenses and special activity permits, managing records, and providing licensing services to customers in person and over the telephone; ensures work quality and adherence to established policies and procedures; and performs the more technical and complex tasks relative to assigned area of responsibility.
 

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:
Operational characteristics, services and activities of a business licensing and permit program.
Methods and techniques of business license review and processing.
Modern and complex principles and practices of office management and administration.
Principles of supervision, training, and performance evaluation.
Basic principles and practices of municipal budget preparation and administration.
Principles and practices of effective customer service.
Principles and procedures of record keeping.
Principles of business letter writing and basic report preparation.
Pertinent federal, state and local laws, codes and regulations.
Other City departments involved in the business license review process.

Ability to:
Coordinate and direct the daily operations related to business licensing and permit programs.
Supervise, organize, and review the work of assigned staff, including the provision of customer services, issuance of business licenses and special activity permits and various clerical functions.
Select, train, and evaluate staff. Recommend and implement goals, objectives, policies and procedures for providing business licenses and special activity permits and customer service.
Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
Understand, interpret, and apply general and specific administrative and departmental policies and procedures as well as applicable Reno Municipal Code, federal, state, and local policies, laws, and regulations.
Effectively represent the City to outside individuals and agencies to accomplish the goals and objectives of the unit.
Work cooperatively with other departments, City officials, and outside agencies.
Respond tactfully, clearly, concisely, and appropriately to inquiries from the public, City staff, or other agencies on sensitive issues in area of responsibility.
Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
Maintain accurate and detailed records of plans and specifications.
Provide effective and efficient customer service.
Prepare clear and concise reports.
Participate in the preparation and administration of assigned budgets.
Work in a team-based environment to achieve common goals.
Coordinate multiple projects and complex tasks simultaneously.
Meet the physical requirements to safely and effectively perform the assigned duties.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:
Completion of a high school diploma or equivalent supplemented by specialized administrative or office management training.

Experience:
Four years of increasingly responsible experience related to license and permit processing, including one year in a lead capacity.

License or Certificate:
Possession of an appropriate, valid driver’s license.
 

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard office setting with extensive public contact.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
 

L39S
GS25
JD: 09/2020