Career Opportunities: Customer Service Representative - Dravosburg, PA (30859)

Hourly pay rate: $16.00 - $18.00

Schedule: Primarily Day Shift 

Position Description

• Demonstrate predictable, reliable, and timely attendance. 
• Follow written and verbal directions to complete assigned tasks on schedule. 
• Read, write, and communicate in English & understand basic math. 
• Learn from directions, observations, and mistakes and apply procedures using good judgment. 
• Working knowledge of Watco Safety and Operating principles 
• Work independently or as part of a team and interact appropriately with others. 
• Proficient and customer-focused professional in general administration.  
• Possess a commitment to customer service, rigorous attention to detail and the ability to work in a team-oriented environment. 
• Responsible for interacting with Customers and their representatives to provide coordination and information to inquiries regarding products and services. 
• Coordinate product delivery with outside carriers. 
• Coordinate incoming orders with team to ensure customer satisfaction. 
• Thoroughly and accurately prepare all applicable documentation and recordkeeping 
• Perform all work in compliance with Company standards, procedures, and regulatory requirements 
• Communicate effectively, both orally and in writing; concisely provide information, explanations, and instructions; and elicit information from others with varying levels of ability to understand. 
• Maintain composure, efficiency, and a positive customer-service oriented manner during periods of peak workload, with frequent interruptions 
• Organize work, set priorities, meet critical deadlines, and follow-up with minimal direction 
• Enter and retrieve data from computer system 
• Independently recognize and define a problem, identify the resources available to help solve the problem, create and implement viable solutions, and follow through to ensure the problem is resolved to the satisfaction of all parties. 

Requirements

• High school education or general education development (GED). 
• Proven experience of at least one (1) year in an office setting 
• Must be able to use a computer, fax machine, telephone, and applicable computer software such as Microsoft Office  
• Schedule flexibility required; ability to work days, evenings, and weekends when necessary
• Ability to compose business correspondence with correct English grammar, spelling, and punctuation. 
• Must possess a valid driver's license 
• Must be able to obtain a TWIC card (Transportation Worker Identification Credential)