Job Listing
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| Job ID: 14048667 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Information Technology Professional |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | Bachelor's Degree |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Job ID360875
LocationAll Other -See Job Description
Job FamilyInformation Technology
Full/Part TimeFull-Time
Regular/TemporaryRegular
Job Code9702IM
Employee ClassAcad Prof and Admin
About the Job
The Tribal Training and Certification Partnership (TTCP) is operated through the Department of Social Work, the College of Education and Human Services Professions, University of Minnesota Duluth. The TTCP aims to improve outcomes for American Indian families through building capacity within public and Tribal child welfare workforces.
The Information Technology Professional acts as the primary point of contact for learner support and user interface/instructional design for the TTCP's web portal, Destiny One Registration System (DORS), and the Canvas learning management system (LMS). The Information Technology Professional, along with other responsibilities, also collaborates with applicable stakeholders for the day-to-day operation of the TTCP's online, hybrid and in-person training courses. The TTCP, founded in 2020, averages 21 training days a month, with over 2,563 participants having attended training to date.
Learner Support - 35%
Process learner support tickets via Freshdesk and email on a daily basis. Respond to as
needed, and/or forward on to others for support
Manage participant enrollment in Destiny One Registration System (DORS) and Canvas
Assist participants with TTCP website portal, DORS and Canvas course navigation.
Create attendance reports and provide transcript and continuing education documentation
to participants as needed.
Add/drop participants from courses as necessary, filling vacancies based on wait-lists,
maintain current wait list, analyze attendance, and report attendance to TTCP staff.
Aid participants in accessing and maintaining learning records through the TTCP and
MNCWTA confirming course credit and registering for make-up courses, when needed
User Interface Design - 30%
Builds TTCP in-person, hybrid, and remote training courses and course sections in Canvas,
DORS and Wagtail for Tribal and public child welfare workers
Assigns user roles to trainers and participants in Canvas for TTCP courses and assists
Ensures that learner management systems support the needs of Tribal workers and TTCP
staff
Works closely with TTCP Technology Lead to solve recurring problems related to the learning
management system and website portals
In collaboration with TTCP Technology Lead, communicates with Educational Technology
Innovations (ETI) and their systems to coordinate the technical design, development, and
maintenance of software platforms
Instructional Design - 15%
Assist with building course templates; creating and maintaining Canvas course options
Update multiple TTCP courses and sections weekly
Develops expertise on Canvas and DORS; advises and guides on their strengths and
weaknesses for ongoing improvement of training design
Participates in strategic planning for training events, including visioning, and identifying
information technology elements required to ensure the successful delivery of training
content
Works with TTCP team to develop strategy for the design and delivery of online and hybrid
instruction and ensures content is digitally accessible
Identifies and recommends appropriate platforms and features to use for different types of
events, such as meeting, webinar, pre-recorded webinar, conference, training, breakout
rooms, whiteboard, Q&A, polls, etc.
Contributes to a professional training team to effectively support the delivery of a positive
learning experience for participants
Research, explore, and advise on emerging technologies that may be beneficial and
applicable to the TTCP
Business Relationship [Management] - 5%
Works in a culturally responsive environment, specifically with American Indian communities
Participates in TTCP staff meetings to promote new ideas, propose areas of improvement,
and further participant experience
Understands the objectives of the TTCP and assists in meeting those objectives through tasks
Communicates and collaborates with TTCP Technology Lead and ETI to maintain and improve
learning systems
Interfaces with relevant university and college units as necessary
Familiarizes self and engages with the MNCWTA LMS Team to streamline workflows
Other duties as assigned
TTCP Tech Support - 15%
Produces online and hybrid training events for up to 300 participants using Zoom or similar
platforms and provides direction to other training producers
Assists with all information technology logistics during planning and onsite implementation,
including hardware and software applications
Please note, we are not offering H-1B or Green Card sponsorship for this position.
The University of Minnesota is committed to fostering local talent through employment opportunities. This position utilizes a hybrid work modality, and prospective applicants must be located either in the state of Minnesota or near the Wisconsin border or otherwise open to relocation.
Salary Range: $66,000+ (Depends on Qualifications)
Qualifications
Required
Bachelor's degree with at least two years professional work experience, or a master's degree
Demonstrated experience in working with learning management systems, such as Canvas
Preferred
Bachelor's degree in educational technology, computer technology, instructional design, or a related-field
Experience with managing learning material for adult learners
Excellent verbal and written communication skills
Strong interpersonal and collaboration skills, particularly in settings with Indigenous
constituents
Knowledge or experience working with Tribal communities
Extensive experience in Canvas, Destiny One Registration System, Freshdesk, Basecamp and Wagtail.
Excellent analytical and problem-solving skills
Experience operating multiple learning management systems and databases
Demonstrated knowledge and commitment to current best practices and solutions for
learning participant experience
Experience in digital accessibility best practices
Ability to manage workloads while providing support to statewide training initiatives
Ability to travel up to 10% of the time
Benefits
Working at the University
At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.
The University also offers a comprehensive benefits package that includes:
Competitive wages, paid holidays, and generous time off
Continuous learning opportunities through professional training and degree-seeking programs supported by the
Low-cost medical, dental, and pharmacy plans
Healthcare and dependent care flexible spending accounts
University HSA contributions
Disability and employer-paid life insurance
Employee wellbeing program
Excellent retirement plans with employer contribution
Public Service Loan Forgiveness (PSLF)
Financial counseling services
Employee Assistance Program with eight sessions of counseling at no cost
Please visit the for more information regarding... For full info follow application link.
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.
Refer to ID 79198384 when applying |
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