QA Engineering, Engineer II

Medallia, Inc. - Columbus, OH

Posted: 4/13/2024 - Expires: 7/12/2024

Job ID: 272346816

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Job Description

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Role and Team:

Mindful has been the best-in-class provider of customer experience solutions, enabling over 300 of the world's leading companies to improve their customer experience metrics, save money on customer interactions, and grow their reach to new customers.

As a QA Engineer II at Mindful, you will play a pivotal role in ensuring the performance and functionality of our software applications. Collaborating closely with the software development teams, you will spearhead the creation and execution of performance testing activities, leveraging our existing framework. Additionally, you will design and implement automation tests to support our agile software development processes, contributing to our commitment to delivering high-quality software solutions.

Responsibilities

Participate in full testing life cycle as part of a high-performing team
Perform Functional, regression, performance test execution
Communication and collaboration with Offshore and onsite
Reviews and validates requirements and technical specifications
Develop API and integration tests.
Develops and executes test plans and detailed test cases based on requirements
Document results of tests and create bugs for the software development team.
Collaborate with Development on product test strategies and execution
Identify gaps in knowledge, tools, and process and work with your leaders to address them
Supports, designs, develops, and enhances test processes and reporting for QA processes
Involved in testing efforts across many varied projects and tasks under tight deadlines
Working in an Agile/Scrum development process, ensuring the timely delivery of high-quality products.
Utilizing strong analytical, problem-solving skills, and a desire to be excellent in everything while being able to prioritize and make trade-offs

Qualifications

Minimum Qualifications:

Bachelor's degree in computer science, or a related field; or equivalent experience
3 years of experience on functional, performance and automation testing
Proficiency in performance testing using JMeter or similar tools, including test script creation, execution, and analysis.
Demonstrated experience in writing clear, concise and comprehensive test plans and test cases
Experience collaborating with cross-functional teams, including development, product, support, and system engineers, to deliver business solutions effectively.
Ability to develop and execute comprehensive suites of automation test plans and test cases, including maintaining and adding to an existing automation framework. Continuously evaluate test cases for inclusion in regression tests, automation for new features, and development of toolsets to augment testing
Ability to work effectively in an onsite/offshore model, coordinating with team members across different geographical locations.
Must be able to work within the eastern timezone; 8:00am - 5:00pm EST.
Applicants must be either U.S. citizen or valid Green Card holders due to the nature of this role involving certifications and/or governmental compliance.

Preferred Qualifications:

Proficiency in Agile methodologies and Scrum framework, with a strong understanding of iterative development processes and principles.
Experience with test management tools such as qTest, Jira, or similar platforms for test planning, execution, and reporting.
Hands-on experience with CI/CD tools such as Jenkins, GitLab CI, or similar platforms for automated build, integration, and deployment pipelines.\
Familiarity with Amazon Web Services (AWS) cloud platform, including services like EC2, S3, Lambda, and familiarity with deploying and managing applications on AWS infrastructure.
Experience within the Telecom industry is a plus.
Experience using GitHub as a code repository, utilizing pull requests and code branches, and working on automation teams, including taking part in code reviews and continuous integration
Experience working with manual testers and helping to create automation backlogs based on functional tests
Experience with JMeter, Ruby, Python, CI tools such as Jenkins and Java, test case management tools similar to qTest, and executing Performance Test Plans to meet overall testing and quality assurance goals.

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $83,000 - $141,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short term and long term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.

Medallia is proud to be an equal opportunity employer and is committed to providing equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation or any other category protected by law.

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Job Summary

Employment Type:: Full Time Employee
Job type:: Federal Contractor
Skill Based Partner:: No
Education Level:: Bachelor's degree
Work Days:: Mon, Tue, Wed, Thu, Fri
Job Reference Code: 78604377
Salary: N/A
Licenses / Certifications:: N/A; Applied Math: 6; Graphic Literacy: 6; Workplace Documentation: 5

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QA Engineering, Engineer II

Medallia, Inc. - Columbus, OH

Job Description

Job Summary