Call-Center Representative- USABLUEBOOK (Waukegan, IL)
- Waukegan, Illinois, United States of America
- Kenosha, Wisconsin, United States of America
- Libertyville, Illinois, United States of America
- Racine, Wisconsin, United States of America
- Location: 3781 Bur Wood Dr, Waukegan, IL 6008cation:
- Schedule: 10:30am-6pm MON-FRI (WEEKENDS OFF)
- Pay: $18hr DOE
- Benefits: Medical, Dental, Vision, Life, 401k, Vacation, Sick Time
- Proficiency with Microsoft Outlook/Word/Excel
- Must be able to pass a background/drug test
- High-Volume Call-Center Experience preferred
Job Summary
Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues.
Major Tasks, Responsibilities, and Key Accountabilities
- Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
- Performs necessary follow-up to ensure customer service expectations are met.
- Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
- Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Resolves customer issues including issuance of credit concessions.
- Refers complex, non-standard problems to supervisor.
Nature and Scope
- Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
- Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
- None.
Work Environment
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- No travel required.
Education and Experience
- HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.
CA, CO, CT, D.C., HI, IL, MA, MD, MN, NJ, NV, NY, OH, RI, VT , WA Job Seekers:
Pay Range
HDS provides the following benefits to all permanent full-time associates:
- Medical (with Prescription drug coverage), dental, and vision plans
- Health care and Dependent Care FSA (as applicable)
- 401(K) with company match
- Paid Holiday, Vacation, Personal Time, and Wellness Day
- Paid Sick Time
- Life and Accidental Death & Dismemberment Insurance
- Short and Long-term Disability Insurance
- Critical Illness Insurance
- Accident Insurance
- Whole Life insurance
- Commuter Benefits
- Tuition Reimbursement
- Employee Assistance Program
- Adoption and Surrogacy Assistance
CA, CO, CT, D.C., HI, IL, MA, MD, MN, NJ, NV, NY, OH, RI, VT and WA law requires the posting of the potential salary range for advertised jobs. Individual base pay is determined based on a variety of elements including market data, experience, skills, internal equity and other factors.
Our Goals for Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Get notified for similar jobs
Success!
Successfully subscribed for similar jobs
Failure!
Get tailored job recommendations based on your interests.
Profile recommendations
Similar Jobs
-
Customer Care Associate- 10:30am Shift
Waukegan, Illinois Category Sales/Customer Service Job Id R25000306
Provide customer service by responding to inquiries regarding product selection, services and issues. Responds to customer order and quotation requests received via the telephone, e-mail, written, and...
-
Call-Center CSR- 10:30AM SHIFT MON-FRI
Waukegan, Illinois Category Sales/Customer Service Job Id R25000210
Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Major Tasks, Responsibilities, and Key Accountabilities Responds to customer order and...
Job seekers also viewed
-
Call-Center CSR- 10:30AM SHIFT MON-FRI
Category Sales/Customer Service Job Id R25000210
Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Major Tasks, Responsibilities, and Key Accountabilities Responds to customer order and...
-
Inside Sales Account Representative (Waukegan, IL) - USABB
Category Sales/Customer Service Job Id R24005235
Work in a call center environment alongside a team of other Inside Sales Reps, collaborating as needed and participating in team trainings that allow you to better understand and explain our product o...
-
Human Resources Coordinator (Hourly) Northlake, Illinois
Category Human Resources Job Id R25000280
Responsible for supporting human resources activities across a business unit. Coordinate new hire activities, including onboarding, employment verifications and payroll processing. Ensures timely comp...
-
Supervisor, Distribution
Category Supply Chain Logistics Operations Job Id R25000077
Responsible for leading the distribution personnel as a team to ensure all safety, quality, packaging, receipt and shipment standards, and operational goals are attained. Ensures safety, productivity...
-
Production Scheduler, Redi Carpet
Category Supply Chain Logistics Operations Job Id R24005394
Preferred QualificationsMinimum of 2 years working in a similar role.Basic knowledge of computer software.Familiarity with logistics planning software.Job SummaryIdentifies production needs and determ