• Identifies, assesses, and diagnoses health concerns through phone triage, evaluating both actual and potential patient issues.
• Assesses, plans, and implements interventions to address patient care challenges.
• Develops and participates in educating patients, their families, and significant others about post-discharge care programs.
• Provides guidance and direction to the healthcare team to ensure the delivery of high-quality patient care.
• Delivers and oversees direct patient care in accordance with established nursing protocols and physicians’ orders.
• Utilizes knowledge of medications, procedures, infection control, and safety precautions to initiate appropriate interventions during crisis situations.
• Orients and educates new staff on nursing techniques and departmental procedures.
• Attends and completes all required training sessions.
• Supervises and mentors Medical Assistants (MAs) and front office staff.
• Demonstrates the ability to remain calm and competent in high-stress situations.
• Exhibits strong leadership, interpersonal, and communication skills.

• Affordable health care coverage (https://benefits.utah.edu/health-care-and-dental-plans/) 
• 14.2% retirement contributions that vest immediately (https://benefits.utah.edu/university-funded-retirement-accounts/)
• Generous paid leave (https://benefits.utah.edu/paid-leave-time/)
• 11 paid holidays per year 
• 50% tuition reduction for employees, spouses, and dependent children (https://benefits.utah.edu/tuition-reduction/)
• Flexible spending accounts (https://benefits.utah.edu/flexible-spending-account-plans/)
• Free transit on most UTA services

Required
Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.
Current license to practice as a Registered Nurse in the State of Utah, or obtain one within 90 days of hire under the interstate compact if switching residency to State of Utah. Must maintain current Interstate Compact (multi-state) license if residency is not being changed to Utah.
Preferred
Some positions may require additional certifications such as Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS), or Neonatal Resuscitation Program (NRP) within one year of hire.
This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

• Strong computer skills required. Knowledge in Microsoft Outlook, Teams, Zoom, iCentra, EPIC preferred. 
• 3-5 years RN experience 
• Phone triaging experience 

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.